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- Tasks: Lead IT service delivery and resolve complex technical issues in a dynamic environment.
- Company: Global market leader in IT solutions based in Newcastle.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible working options.
- Other info: Opportunity for career growth and mentoring within a collaborative team.
- Why this job: Join a team making a real impact in IT support and innovation.
- Qualifications: Significant IT support experience with Microsoft stack and strong ITIL knowledge.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Genium Selection is acting as a Recruitment Agency in relation to this vacancy. Genium Selection, established in 2003 and REC member. Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.
Microsoft office specialist employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft office specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service delivery or support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex IT issues. This will demonstrate your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After any interaction with a recruiter or hiring manager, drop them a quick email thanking them for their time. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Microsoft office specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Service Delivery Engineer. Highlight your experience with Microsoft stack infrastructure and any ITIL practices you've used. We want to see how your skills match what we're looking for!
Showcase Your Experience: When writing your application, don’t just list your previous jobs. Instead, showcase specific examples of how you've resolved 2nd and 3rd level IT issues, especially in a manufacturing environment. This will help us see your breadth of experience.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity!
How to prepare for a job interview at Genium Selection
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack. Prepare specific examples of 2nd and 3rd line support issues you've resolved, particularly those related to desktop, backups, networking, and cloud platforms. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these stories to illustrate your leadership capabilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios, especially regarding P1/P2 incidents. Practice articulating your thought process and decision-making steps clearly, as this will show your ability to coordinate effectively across global teams and vendors.