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- Tasks: Provide IT support, manage desktop equipment, and liaise with third-party suppliers.
- Company: Join a leading UK design and manufacturing company known for innovation and global reach.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for skill development.
- Why this job: Be part of a friendly IT team and enhance your tech skills in a collaborative environment.
- Qualifications: Experience in 1st line desktop support and a desire to learn ERP systems required.
- Other info: Work Monday to Friday with a focus on excellent IT service delivery.
The predicted salary is between 34000 - 38000 £ per year.
Salary: £40,000 - £45,000
Location: Birmingham (West Bromwich)
Hybrid working: Office 3 days each week
Our client is a very successful UK design, engineering and manufacturing company exporting its specialist products globally. Its investment in research & development and in state-of-the-art facilities means it continuously offers technologically advanced solutions to its customers in an ever-advancing world.
As the IT Support Specialist, you’ll join the small IT team where you will provide broad and varied support to the IT users in this collaborative environment. The team provides desktop and ERP / Epicor support with the assistance of third-party suppliers. You’ll have the opportunity to develop your expertise further by learning from highly experienced IT team members.
As IT support specialist your role will be to:
- Respond to and resolve general IT / desktop support requests, mainly 1st line, and provide Microsoft 365 administration, triaging more complex issues to IT partners.
- Provide support to ERP / Epicor Kinetic support issues and triaging complex problems to the team members or IT partner.
- Liaise with IT Partners / 3rd party suppliers on support issues to ensure issues are resolved in a timely manner. This includes updating the business on resolution progress, ensuring the users receive the best level of service and the right issues are prioritised.
- Managing purchasing of desktop equipment – printers, laptops.
- Identify area of IT users training needs, produce training document and organise or deliver training.
- Focus on ensuring the best IT service delivery is received by the IT users.
Be part of a small friendly & collaborative IT Team with a wealth of IT expertise.
ABOUT YOU
To be considered we need you to bring the following:
- Experience in 1st line desktop support including 365 administration.
- Ideally 1st / 2nd line EPICOR support experience OR support of another ERP (such as Dynamics, Agresso, Unit4) with a strong desire to develop skills in this area.
- Triaging IT tickets with third parties, and liaising with both the business and third parties on progress until successful resolution.
- Focus on IT Service delivery.
- Strong problem solving, good planning and organisation skills.
- A proactive & collaborative approach and the aptitude to learn the Epicor Kinetic ERP application.
Working hours: Monday to Friday. Hybrid working with typically 3 days in the office each week.
Information Technology Support Specialist employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with Microsoft 365 and any ERP systems like Epicor. Having hands-on experience or even completing online courses can give you a significant edge during the interview process.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. Be ready to discuss specific scenarios where you triaged tickets or collaborated with third parties.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the team culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company's IT service delivery and how you can contribute to improving it. This shows your genuine interest in the role and the organisation.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line desktop support and Microsoft 365 administration. Include any specific ERP support experience, such as with Epicor or similar systems, to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and proactive approach. Mention your ability to work collaboratively within a team and your eagerness to learn more about ERP systems like Epicor.
Highlight Relevant Skills: In your application, emphasise your skills in triaging IT tickets and liaising with third parties. Provide examples of how you've successfully resolved IT issues in the past to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Genium Selection
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st line desktop support and Microsoft 365 administration. Highlight specific examples of how you've resolved issues in the past, as this will demonstrate your technical competence and problem-solving abilities.
✨Understand ERP Systems
Familiarise yourself with ERP systems, particularly Epicor Kinetic, if you have experience with it. If not, show your willingness to learn and adapt. Discuss any relevant experience with other ERP systems like Dynamics or Agresso to showcase your transferable skills.
✨Emphasise Collaboration
Since the role involves working closely with a small IT team and third-party suppliers, highlight your collaborative approach. Share examples of how you've successfully worked in teams to resolve IT issues or improve service delivery.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
