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- Tasks: Lead high-quality IT service delivery and resolve complex technical issues.
- Company: Global market leader in IT services with a collaborative culture.
- Benefits: Competitive salary, excellent pension, healthcare, and flexible work options.
- Other info: Office-based role with occasional travel and great career growth opportunities.
- Why this job: Join a dynamic team and make an impact on global IT projects.
- Qualifications: Significant IT support experience and strong Service Delivery/ITIL knowledge.
The predicted salary is between 45000 - 45000 £ per year.
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer / Senior IT Support Engineer. The client is a global market leading company, and the job is based in the Newcastle area.
The role includes:
- The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location.
- Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
- Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
- Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors.
- Ensuring ITIL best practices.
We’re looking for someone who can bring the following:
- Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
- Delivered IT support in a manufacturing environment.
- Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
- Leading or mentoring team members.
Location: Newcastle – Office 4 days a week and 1 day a week work from home. Occasional travel (maybe once a month).
Salary: Circa £45,000 depending on experience, excellent pension, healthcare and lots more.
Genium Selection is acting as a Recruitment Agency in relation to this vacancy. Genium Selection, established in 2003 and REC member. Personal, tailored, and targeted, our approach to recruitment aligns talented IT professionals with business so both can thrive. Talk to us about your ambitions.
Commercial Specialist - Commercial Office employer: Genium Selection
Contact Detail:
Genium Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Specialist - Commercial Office
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, don’t shy away from discussing your past projects and how you've tackled complex IT issues. This is your moment to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Commercial Specialist - Commercial Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Specialist. Highlight your relevant IT support experience, especially in a manufacturing environment, and showcase your knowledge of ITIL best practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've contributed to and how your skills align with the job description.
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly. Emphasise your experience with the Microsoft stack, incident management, and any leadership roles you've taken on. This will help us see your breadth of experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Genium Selection
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL best practices, make sure you brush up on your knowledge of incident, request, problem, and change management. Be ready to discuss how you've applied these principles in your previous roles, especially in a manufacturing environment.
✨Showcase Your Technical Breadth
This position requires significant experience across the Microsoft stack and desktop support. Prepare specific examples of 2nd and 3rd line issues you've resolved, particularly those that demonstrate your breadth of experience. Highlight any projects you've contributed to, like Intune rollouts or infrastructure modernisation.
✨Demonstrate Leadership Skills
As a Senior Service Delivery Engineer, you'll likely be leading or mentoring team members. Think of instances where you've taken charge during major incidents or guided less experienced colleagues. Share these stories to show your leadership capabilities.
✨Prepare for Global Collaboration
Given the role's emphasis on coordinating with global teams and vendors, be ready to discuss your experience working in diverse teams. Highlight any challenges you've faced in this area and how you overcame them, as well as your approach to effective communication across different cultures.