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For Companies At a Glance
- Tasks: Investigate user issues and resolve support requests while collaborating with teams.
- Company: Leading SaaS company in Leeds with a focus on innovation.
- Benefits: Competitive salary, flexible working, training allowances, and health plans.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Strong troubleshooting skills and experience with observability tools.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 35000 - 43000 £ per year.
A leading SaaS company in Leeds seeks a Production Support Engineer to bridge customer support and engineering.
Responsibilities include:
- Investigating user issues
- Resolving support requests
- Collaborating with teams to implement improvements
Ideal candidates have:
- Strong troubleshooting skills
- Experience with observability tools
- Programming abilities for automation
The role offers a competitive salary of £35,000 – £43,000, flexible working conditions, and generous benefits including training allowances and health plans.
Production Support Engineer: Observability & Automation in Leeds employer: Genio
Contact Detail:
Genio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer: Observability & Automation in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you've got experience with observability tools or automation programming, be ready to discuss specific examples during interviews. We want to hear how you've tackled real-world problems.
✨Tip Number 3
Prepare for technical questions! Brush up on troubleshooting techniques and be ready to demonstrate your thought process. We love seeing how you approach challenges, so think out loud!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have updates and tips on our site that can help you stand out in the process.
We think you need these skills to ace Production Support Engineer: Observability & Automation in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your troubleshooting skills and experience with observability tools. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Production Support Engineer role and how your programming abilities can contribute to our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled user issues in the past. We love seeing candidates who can think critically and come up with effective solutions, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Genio
✨Know Your Tools
Familiarise yourself with observability tools relevant to the role. Be ready to discuss your experience with them and how you've used them to troubleshoot issues in the past. This shows you’re not just a theoretical candidate but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved user issues or support requests in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your strong troubleshooting skills effectively.
✨Collaboration is Key
Since the role involves working with various teams, be prepared to discuss your experience in collaborative environments. Share specific instances where you’ve worked with others to implement improvements or resolve complex issues.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
