At a Glance
- Tasks: Support provider partners and manage commercial operations for a leading broadband comparison site.
- Company: Join Broadband Genie, the UK's trusted broadband experts with a collaborative culture.
- Benefits: Enjoy remote work, flexible hours, competitive salary, and wellness perks.
- Other info: Be part of a diverse team that values innovation and personal growth.
- Why this job: Make a real impact in a fast-paced environment while growing your career in account management.
- Qualifications: Experience in commercial roles and strong organisational skills are essential.
The predicted salary is between 30000 - 30044 £ per year.
Company: Broadband Genie
Department: Commercial
Location: Flexible - Remote with use of Cambridge office and occasional travel
Working Hours: Full Time 37.5 hours per week with flexible working arrangements
Salary: £32,447
About Us
We are Broadband Genie - the UK’s oldest, most trusted, independent, unbiased broadband experts and comparison site. Broadband Genie is here to solve everyone’s broadband problems, whether you’re a first time buyer, looking for a better deal or have a broadband or connectivity problem that’s frustrating you. We’ve saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We’ve worked closely with the UK’s broadband providers since 2004. We’re independent, unbiased and transparent. And we’re here to make broadband better for all.
As a team, we’re driven by ambition, collaboration, and continuous growth. We set and engage with meaningful goals, take pride in producing high-quality work, and take responsibility for our own learning. Every team member is expected to bring fresh ideas to the table, stay sharp and attentive, and show respect for their teammates. All opinions are welcome and encouraged. Our culture is built on pace and agility — we embrace uncertainty, make quick, informed decisions, and learn from our mistakes. We value clarity, setting clear goals and fostering open, transparent communication. We’re solutions people who focus on possibilities, using practical creativity to overcome challenges. As a challenger brand, we’re bold, innovative, and unafraid to take risks. We evolve quickly, think differently, and stay true to our vision while delivering impact. If you’re motivated by growth, thrive in a fast-paced environment, and want to shape the future with a team that values quality, respect, and innovation — this is the place for you. And we are proud to be a certified Great Place to Work!
Job Overview
As our Commercial Executive, you’ll be supporting our 30+ provider partners, play a vital role in the day-to-day running of our commercial operations, keeping our products up to date and with best in class quality, supporting our partner relationships, managing our affiliate programme, and keeping our reporting accurate and timely. This is a role where attention to detail, strong organisational skills, and a passion for commercial growth will make a real difference. We’re seeking someone who wants their start in account management or wants more accountability working in a smaller, more agile commercial team.
Key Responsibilities
- Growth provider account management: You will play a significant role in ensuring we can apply this level of performance to new providers we onboard and our “growth providers”, mainly altnets.
- Website management: You will play an integral role in ensuring we offer best in class information to our customers.
- Basic management of our affiliate programme: We will require some basic management of this to ensure efficiency, working alongside our Commercial Partnerships Manager.
- Reporting: You will play a key role in helping us achieve this by working alongside the Commercial Manager.
Skills & Experience
We’re seeking someone who wants their start in account management or wants more accountability working in a smaller, more agile commercial team.
Essential Experience
- Experience in a commercial, administrative, or account management role
- Experience organising and implementing processes
- Reporting results to senior managers or key stakeholders
Skills & Attributes
- Keenness to learn
- Proactive nature
- Analytical mindset with the ability to spot trends in data
- Strong written and verbal communication skills
- Highly organised, able to manage multiple tasks and meet deadlines
- Able to draft professional email communications
- Self-motivated and able to work independently
Desirable
- Experience with Google Sheets or Excel
- Knowledge of the affiliate industry
What We Offer
- Remote Working Allowance - We pay all Genies £126 per month WFH allowance
- Flexible Working - We provide flexibility in working options and work in a distributed team model
- 25 Days Annual Leave + Bank Holidays + Birthday Leave
- Enhanced Absence and Family Leave Policies
- Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange
- Employee Referral Scheme - A bonus payment if we hire someone you recommend
- Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI
- Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange
- Genie Academy - Our in-house training helps develop talented people into world-class digital marketers.
- Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social.
- Access to Spill - Professional therapist sessions
- Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing
- Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement
- Geniversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business
Closing Date: Friday 28 August 2026
Diversity, Equity & Inclusion
Genie is committed to creating a diverse, equitable and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups.
Commercial Executive in Cambridge employer: Genie Ventures Ltd
Genie Shopping Ltd is an exceptional employer that champions a remote-first culture while fostering strong connections through regular team socials and collaborative events. With a focus on employee autonomy, growth opportunities through the Genie Academy, and a comprehensive benefits package including flexible working arrangements and wellness support, we empower our team to thrive both personally and professionally in a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Executive in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genie Ventures Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genie Ventures Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Executive in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genie Ventures Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Genie Ventures Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genie Ventures Ltd!
How to prepare for a job interview at Genie Ventures Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
