Technical Operations Manager

Genflow is the world’s leading creator monetisation agency. We partner with the world’s top creators to build brands, launch digital products and platforms, and scale long-term, sustainable businesses. Our portfolio includes some of the biggest names in the creator economy, including Logan Paul, Iman Gadzhi, Grace Beverley, Mike Thurston, Leana Deeb and Chris Williamson, alongside many fast-growing emerging creators. We’re a fast-growing, ambitious company with a global team of 100+ people.

We’re looking for a Tech Ops Manager to join our Commercial Operations team and own the end-to-end delivery of technical work across our portfolio of digital products, including subscription apps and course platforms. This role is responsible for ensuring all technical workstreams are clearly scoped, well-managed and delivered smoothly from concept through to live, with full visibility across the business.

This is a highly cross-functional role, suited to an organised, curious problem-solver and confident communicator who thrives in fast-moving environments and enjoys bringing structure, clarity and momentum to complex delivery.

• Own the project management of all technical delivery across new brand launches, commercial activations, feature development and business projects.
• Manage delivery from initial scoping through to release, ensuring timelines, progress, risks and dependencies are clearly communicated to stakeholders.
• Maintain clear visibility of delivery status through structured reporting and day-to-day communication.
• Ensure QA processes are followed and all work delivered is properly tested and fit for purpose before launch.
• Manage app build submissions and releases, including coordination of app store requirements and assets.
• Oversee operational tech foundations including app store accounts, licences, tools, access and core processes.
• Delivery management of the overall tech roadmap - ensuring priorities are aligned with wider commercial, department and business OKRs.
• Create and own tech projects in Asana & Linear, defining requirements, milestones and dependencies.
• Identify and implement process improvements, tools and third-party platforms to improve delivery efficiency and scalability.

• Work closely with brand, growth marketing and commercial teams to deliver sales, promotions and paywall updates across apps and websites.
• Support checkout, pricing and paywall updates to ensure accurate and timely execution of commercial activity.

• Partner with Customer Support to ensure tech-related issues are handled accurately, within SLA and in line with brand standards.
• Use customer feedback and review platforms to inform product, experience and technical improvements.

• 2-3 years’ experience in a tech ops, delivery or product operations role.
• Strong working knowledge of app ecosystems, including App Store and Play Store processes.
• Confident navigating a wide range of tech platforms and quickly getting up to speed with new tools.
• Proven experience managing developer tasks and documenting clear requirements for handoff.
• Comfortable owning QA, testing releases and providing structured feedback.

• Highly organised and able to manage multiple workstreams at pace.
• Clear, confident communicator with technical and non-technical stakeholders.
• Takes pride in quality, accuracy and delivery standards.
• Proactive, curious and comfortable operating without templated processes.

• Experience with Asana, Linear or similar tools.
• Interest in creators, digital products, subscriptions or the fitness space.