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- Tasks: Manage customer support tickets for exciting creator brands and enhance support processes.
- Company: Leading creator monetisation agency with a focus on innovation.
- Benefits: Fully remote work, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in ticket-based support and excellent written communication skills.
- Other info: Ideal for proactive individuals looking to thrive in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading creator monetisation agency is seeking a highly reliable Customer Support Agent to manage tickets across various brands. This fully remote role requires 2+ years of experience in a ticket-based customer support environment, strong written communication skills, and a proactive mindset.
The ideal candidate will contribute to improvements in automation and customer support processes while ensuring prompt resolution of customer queries. A flexible availability is essential, especially during peak periods.
Remote Customer Support Catalyst for Creator Brands employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support Catalyst for Creator Brands
✨Tip Number 1
Make sure you know the brands you'll be supporting inside out. Research their products and customer base so you can speak confidently about them during interviews. This shows you're proactive and genuinely interested in the role!
✨Tip Number 2
Practice your written communication skills! Since this role involves managing tickets, being clear and concise is key. Try drafting responses to common customer queries to get into the groove of it.
✨Tip Number 3
Be ready to discuss how you've improved processes in previous roles. Think of specific examples where you’ve automated tasks or enhanced customer support. This will highlight your proactive mindset and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Customer Support Catalyst for Creator Brands
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience in a ticket-based customer support environment. We want to see how you've tackled challenges and resolved customer queries in the past!
Nail Your Written Communication: Since strong written communication skills are key for this role, take the time to craft clear and concise responses. We love seeing applicants who can express themselves well in writing!
Be Proactive: Demonstrate your proactive mindset in your application. Share examples of how you've contributed to improvements in processes or automation in previous roles. We’re all about innovation at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Genflow
✨Know the Company Inside Out
Before your interview, take some time to research the creator monetisation agency. Understand their mission, values, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Ticket-Based Experience
Since the role requires 2+ years in a ticket-based customer support environment, be ready to discuss specific examples from your past experiences. Highlight how you managed tickets, resolved issues, and contributed to process improvements. Use metrics if possible to demonstrate your impact.
✨Demonstrate Strong Written Communication Skills
As a Customer Support Agent, your written communication will be key. Prepare to showcase your writing skills during the interview. You might be asked to respond to a mock customer query, so practice clear and concise responses that reflect empathy and professionalism.
✨Be Proactive and Flexible
The ideal candidate is proactive and flexible, especially during peak periods. Share examples of how you've taken initiative in previous roles or adapted to changing circumstances. This will illustrate your readiness to contribute positively to the team and handle busy times effectively.
