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- Tasks: Support and enhance the VIP experience for creators at Creator College.
- Company: Join a fast-growing educational platform empowering creators and entrepreneurs.
- Benefits: Remote work, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team shaping the future of content creation.
- Qualifications: 3+ years in operations or account management with a passion for creativity.
- Other info: Flexible hours and a chance to work with global talent.
The predicted salary is between 36000 - 60000 £ per year.
Creator College, founded by Jun Yuh and Shan Hanif, is a high-impact educational platform helping creators and entrepreneurs grow their audience and business through proven systems, coaching, and content strategy. We’re scaling fast, and this is your chance to grow with us, working hands-on with the next generation of creators.
We’re looking for a full-time, remote proactive Operations Manager to support our Creator College VIP experience. You will be working closely with our VP of Brand to bring structure, clarity and scalable systems to our end-to-end customer experience so it can be delivered consistently as Creator College grows.
You’ll be responsible for:
- Working with the VP of Brand to continuously improve how the Creator College VIP Program operates, from defining systems to execution.
- Owning end-to-end onboarding and offboarding for all VIP members, working with our Community and Experience Managers on continuous improvement and implementation.
- Managing the CRM for VIP members for all communications from purchase to completion.
- Project managing VIP cohort launches, including timelines, workflows and cross-functional coordination.
- Managing logistics, timelines and delivery during key timelines of events and VIP start and end dates.
- Tracking day-to-day priorities and workflows using Asana, ensuring clarity and accountability across the global team.
- Managing our team of global coaches ensuring their deliverables are met at all times.
- Proactively flagging risks, blockers and dependencies to maintain momentum and hit deadlines.
- Producing and circulating daily, weekly and monthly reporting with operational and performance insights as needed.
- Working closely with our Customer Support team to ensure queries are handled inside SLA response times and correctly.
- Proactively improving our overall service, training our agents and improving response workflows and FAQs based on common enquiries.
- Identifying opportunities to automate customer service workflows wherever possible, using AI and platform integrations.
- Managing third party review platforms, ensuring all reviews are responded to and used to inform improvements.
- Using customer service as a channel for conversion, retention and brand trust as we grow.
About You:
- 3+ years’ experience in operations and or account management (or hybrid of these).
- Passionate about creativity, content, and entrepreneurship.
- Highly organised, self-motivated, and comfortable taking initiative in a fast-paced environment.
- Strong communicator with the confidence to work cross-functionally and raise issues early.
- Flexible with working hours and willing to support launches or events when needed.
Start Date: ASAP
Working hours: Monday - Friday, 9-6pm GMT. (40-hour week - this is a full-time role)
Operations Manager employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with creators. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your operational expertise. This is your chance to demonstrate how you can bring structure and clarity to a role like Operations Manager.
✨Tip Number 3
Be proactive in your follow-ups! After an interview, send a thank-you note and express your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Creator College team!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creativity, content, and entrepreneurship in your application. Share specific examples of how you've engaged with these areas in your past roles or personal projects.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in operations and account management. We want to see how your skills align with the responsibilities of the Operations Manager role at Creator College.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out, and ensure we can easily see how you can contribute to our VIP Program.
Apply Through Our Website: We encourage you to submit your application through our website. This helps us streamline the process and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Genflow
✨Know the Company Inside Out
Before your interview, dive deep into Creator College's mission and values. Understand their approach to supporting creators and entrepreneurs. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Organisational Skills
As an Operations Manager, being organised is key. Prepare examples of how you've successfully managed projects or improved processes in previous roles. Use specific metrics or outcomes to demonstrate your impact, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around managing VIP experiences or improving customer service workflows. Think through potential scenarios beforehand and outline your thought process on how you'd tackle them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges the team faces or how success is measured in the role. This shows you're not just interested in the job, but also in contributing to the company's growth.
