Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer support tickets for exciting creator brands and enhance support processes.
- Company: Leading creator monetisation agency with a focus on innovation.
- Benefits: Fully remote work, flexible hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in ticket-based support and excellent written communication skills.
- Other info: Ideal for proactive individuals looking to thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading creator monetisation agency is seeking a highly reliable Customer Support Agent to manage tickets across various brands. This fully remote role requires 2+ years of experience in a ticket-based customer support environment, strong written communication skills, and a proactive mindset.
The ideal candidate will contribute to improvements in automation and customer support processes while ensuring prompt resolution of customer queries. A flexible availability is essential, especially during peak periods.
Remote Customer Support Catalyst for Creator Brands in London employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support Catalyst for Creator Brands in London
✨Tip Number 1
Make sure to showcase your experience in ticket-based customer support during interviews. We want to hear about specific situations where you resolved customer queries quickly and effectively.
✨Tip Number 2
Prepare for common customer support scenarios that might come up in the interview. Think about how you would handle difficult customers or automate processes to improve efficiency. This will show us your proactive mindset!
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability, especially during peak periods. We appreciate candidates who can adapt to the needs of our brands and customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you into the process. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Remote Customer Support Catalyst for Creator Brands in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 2+ years of experience in a ticket-based customer support environment. We want to see how you've tackled challenges and resolved customer queries in the past!
Nail Your Written Communication: Since strong written communication skills are key for this role, take your time crafting your application. Use clear, concise language and make sure your personality shines through – we love a bit of flair!
Be Proactive: We’re looking for someone with a proactive mindset, so don’t hesitate to share examples of how you’ve improved processes or contributed to automation in previous roles. Show us that you’re not just a problem solver, but a problem preventer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Genflow
✨Know the Company Inside Out
Before your interview, take some time to research the creator monetisation agency. Understand their mission, values, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Ticket-Based Experience
Since the role requires 2+ years in a ticket-based customer support environment, be ready to discuss specific examples from your past experiences. Highlight how you managed tickets, resolved issues, and contributed to process improvements. Use metrics if possible to demonstrate your impact.
✨Demonstrate Strong Written Communication Skills
As a Customer Support Agent, your written communication will be key. Prepare to showcase your writing skills during the interview. You might be asked to respond to a mock customer query, so practice crafting clear, concise, and friendly responses that reflect the brand's voice.
✨Be Proactive and Flexible
The ideal candidate is described as having a proactive mindset and flexible availability. Be prepared to discuss how you've taken initiative in previous roles and how you can adapt to peak periods. Share examples of times when you went above and beyond to ensure customer satisfaction.
