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- Tasks: Support the VIP experience by improving operations and managing customer interactions.
- Company: Join Creator College, a fast-growing platform for creators and entrepreneurs.
- Benefits: Remote work, flexible hours, and a chance to shape the future of content creation.
- Why this job: Be part of a dynamic team that empowers the next generation of creators.
- Qualifications: 3+ years in operations or account management, with a passion for creativity.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Creator College, founded by Jun Yuh and Shan Hanif, is a high-impact educational platform helping creators and entrepreneurs grow their audience and business through proven systems, coaching, and content strategy. We are scaling fast, and this is your chance to grow with us, working hands-on with the next generation of creators.
We are looking for a full-time, remote proactive Operations Manager to support our Creator College VIP experience. You will be working closely with our VP of Brand to bring structure, clarity and scalable systems to our end-to-end customer experience so it can be delivered consistently as Creator College grows.
You will be responsible for turning high-touch experiences into well-run, scalable frameworks that can be automated wherever possible, without losing the personal, premium feel that defines Creator College's VIP Program.
What you will be responsible for:
- Work with the VP of Brand to continuously improve how the Creator College VIP Program operates, from defining systems to execution.
- Own end-to-end onboarding and offboarding for all VIP members, working with our Community and Experience Managers on continuous improvement and implementation.
- Manage the CRM for VIP members for all communications from purchase to completion.
- Project manage VIP cohort launches, including timelines, workflows and cross-functional coordination.
- Managing logistics, timelines and delivery during key timelines of events and VIP start and end dates.
- Track day-to-day priorities and workflows using Asana, ensuring clarity and accountability across the global team.
- Manage our team of global coaches ensuring their deliverables are met at all times.
- Proactively flag risks, blockers and dependencies to maintain momentum and hit deadlines.
- Produce and circulate daily, weekly and monthly reporting with operational and performance insights as needed.
- Work closely with our Customer Support team to ensure queries are handled inside SLA response times and correctly.
- Proactively improve our overall service, training our agents and improving response workflows and FAQs based on common enquiries.
- Identify opportunities to automate customer service workflows wherever possible, using AI and platform integrations.
- Manage third party review platforms, ensuring all reviews are responded to and used to inform improvements.
- Use customer service as a channel for conversion, retention and brand trust as we grow.
About You:
- 3+ years' experience in operations and or account management (or hybrid of these).
- Passionate about creativity, content, and entrepreneurship.
- Highly organised, self-motivated, and comfortable taking initiative in a fast-paced environment.
- Strong communicator with the confidence to work cross-functionally and raise issues early.
- Flexible with working hours and willing to support launches or events when needed.
Start Date: ASAP
Working hours: Monday - Friday, 9-6pm GMT. (40-hour week - this is a full-time role)
Operations Manager in London employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with creators. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your operational expertise. This is your chance to demonstrate how you can bring structure and clarity to processes, just like we do at Creator College.
✨Tip Number 3
Be proactive in your follow-ups! After an interview, send a thank-you note and express your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind for the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Creator College team and contributing to our mission.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creativity, content, and entrepreneurship in your application. Share specific examples of how you've engaged with these areas in your past roles or personal projects.
Tailor Your Experience: Make sure to highlight your 3+ years of experience in operations or account management. We want to know how your skills align with the responsibilities of the Operations Manager role, so be specific!
Be Organised: Since this role requires strong organisational skills, consider structuring your application clearly. Use bullet points or headings to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Genflow
✨Know the Company Inside Out
Before your interview, dive deep into Creator College's mission, values, and the services they offer. Familiarise yourself with their VIP Program and think about how your experience can enhance their operations. This shows genuine interest and helps you tailor your answers.
✨Showcase Your Organisational Skills
As an Operations Manager, being organised is key. Prepare examples of how you've successfully managed projects or improved processes in previous roles. Use specific metrics to demonstrate your impact, like how you streamlined a workflow or improved response times.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing a tight deadline or resolving a customer issue. Think through potential scenarios related to the VIP experience and prepare your responses to highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the future direction of the VIP Program or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
