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For Companies At a Glance
- Tasks: Guide agency owners through a structured growth roadmap and ensure their success.
- Company: Join a dynamic team at Growth Accelerator, led by industry expert Shan Hanif.
- Benefits: Enjoy a competitive salary, uncapped commission, and fully remote work.
- Why this job: Make a real impact by helping agency owners achieve their growth goals.
- Qualifications: Experience in marketing agencies and strong communication skills are essential.
- Other info: Be part of a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Program
Growth Accelerator helps marketing agency owners scale through clear systems, structured execution, and accountability. Created by Shan Hanif (CEO of Genflow), the program combines self-consumed module content, coaching calls and more personalised guidance on:
- Refining personal brand and leveraging your own channels to grow;
- Growth marketing to scale;
- Outreach to improve your acquisition pipeline;
- Operations and service delivery;
- Done-for-you services to build personal brand and growth marketing.
Growth Accelerator exists to help agency owners clearly define what growth looks like for them, and to support them with actionable steps to achieve it throughout the program.
About the Role
We’re hiring a full-time, fully remote Client Success Manager to own client experience inside Growth Accelerator. You’ll act as a hands-on growth and systems partner, guiding agency owners through a structured 6-month roadmap, ensuring they implement, optimise and get results. You’ll manage up to 25 clients and be accountable for:
- Overall client experience
- Progress through the program
- Retention and outcomes
Comp includes a strong base + uncapped performance commission.
Responsibilities
- Own the end-to-end management of a portfolio of agency owners as their dedicated Client Success Manager.
- Lead structured onboarding and define a clear, tailored success roadmap for each client.
- Guide clients through defined monthly milestones and stage gates across the 6-month program.
- Track progress against goals and identify blockers or churn risk early.
- Guide clients to consume relevant course content and implement advice at each stage.
- Coordinate and oversee done-for-you delivery at key points in the program.
- Maintain clear, client-facing workflows and roadmaps via Asana and Pablo.
- Provide day-to-day support via Slack and scheduled calls, keeping momentum high.
Who This Is For:
- Ideally you have owned, run or at least worked within a marketing agency.
- You understand acquisition, sales, fulfilment and systems.
- You’re confident holding clients accountable to position them for success.
- Thinking in structure, priorities and execution comes naturally to you.
- You communicate clearly, directly and promptly.
- Worked in a CSM / coaching role inside an agency program.
- Consumed agency education courses yourself.
Customer Success Manager in London employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the marketing agency world and let them know you're on the hunt for a Client Success Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience in client management, growth strategies, and any successful projects you've led. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Genflow, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We love seeing applications come through directly. It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Client Success: When writing your application, let your enthusiasm for helping clients shine through. We want to see how you can make a difference in their journey and why you're excited about the role of Client Success Manager.
Tailor Your Experience: Make sure to highlight any relevant experience you've had in marketing agencies or client management. We love seeing how your background aligns with our mission at Growth Accelerator, so don’t hold back!
Be Clear and Concise: We appreciate straightforward communication. Keep your application clear and to the point, showcasing your skills and experiences without unnecessary fluff. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genflow
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the Growth Accelerator programme. Familiarise yourself with its goals, structure, and how it helps agency owners scale. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their mission.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve guided clients through structured processes, tracked their progress, and helped them overcome challenges. This will demonstrate your capability as a Client Success Manager.
✨Demonstrate Your Understanding of Growth Marketing
Brush up on growth marketing strategies and be ready to discuss how you can apply these concepts to help agency owners achieve their goals. Share insights on acquisition, sales, and fulfilment that you've learned from your own experiences or education.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think about potential blockers or churn risks and how you would address them. Practising these scenarios will help you articulate your thought process and problem-solving skills during the interview.
