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- Tasks: Support customers of high-profile influencers by answering queries and resolving issues.
- Company: Join Genflow, a dynamic company transforming influencer brands into successful businesses.
- Benefits: Gain valuable experience in e-commerce and customer service while working with exciting clients.
- Why this job: Be part of a fast-paced team that shapes the future of social media commerce.
- Qualifications: 1 year of Zendesk experience and a passion for online business.
- Other info: Opportunity to work with celebrities and athletes in a vibrant, collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
At Genflow, we work alongside established influencers to create either physical or digital products that they then sell to their following and beyond. We provide everything from designing and building websites, mobile apps, content creation, product design and manufacturing, fulfilment and customer service. Ultimately, we offer an end to end service for our handpicked creators. In the last 24 months we've grown from selling a handful of products to creators with a small following, to consistently selling tens of thousands of products per launch with creators that have become household names, with launches now generating thousands of pounds within minutes.
This is a chance to work for a number of exciting clients including influencers, celebrities & high profile athletes who are building their own brands with us at Genflow. We work closely with all clients as we handle everything from ideation, manufacturing, marketing, e-commerce, customer service and business development for their own brands which are emerging within the mainstream lifestyle, beauty and fitness market. Our influencer brands are setting the standard for how brands engage in this exciting new era of social media, they are selling products worldwide and amassing millions in sales each year. This role is to work within the customer service team and provide support to the customers of our clients.
What you'll do:
- Answer all customer queries on Zendesk.
- Be answering queries relating to e-commerce which means questions are about buying, shipping, order details, changes to orders, refunds etc.
- Investigate delays to orders by contacting our warehouses, tracking orders and keeping customers up to date.
- Look into tech issues for our digital products which means people who buy apps, ebooks, courses, videos etc.
- Create macros, tags and improve efficiency and workflow alongside the team.
- Create FAQs and support articles for clients.
- Work with other teams pro-actively to solve problems.
- Understand the actual products and content being sold to be able to help customers.
What's required:
- Minimum of 1 year Zendesk Experience.
- Complete understanding of Macros, Tags, Solving tickets and features of Zendesk.
- Be able to answer a minimum of 150 tickets daily.
- Understanding of social media, online business and e-commerce shops.
- Worked for 1 year in a similar role in the UK.
- Organised and confident with their ability to complete all tasks.
Customer Service Administrator in London employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Get to know Zendesk inside out! Since you'll be answering loads of customer queries, being a pro at using macros and tags will save you time and help you handle those 150 tickets a day like a champ.
✨Tip Number 2
Brush up on your e-commerce knowledge. Understanding the ins and outs of online shopping, shipping, and refunds will make you a go-to person for customers needing help with their orders.
✨Tip Number 3
Show off your social media savvy! Since you'll be working with influencers and their brands, knowing how they engage with their audience can give you an edge in providing top-notch customer service.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team and contributing to the exciting world of influencer brands.
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially with tools like Zendesk. We want to see how you've tackled customer queries and resolved issues in the past, so share specific examples that showcase your skills!
Know Our Clients: Do a bit of homework on the influencers and brands we work with. Understanding their products and the market will help you tailor your application and show us you're genuinely interested in the role and our mission.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Service Administrator role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Genflow
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk skills before the interview. Familiarise yourself with macros, tags, and ticket-solving features. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Understand the Products
Get a good grasp of the types of products Genflow deals with, especially in the lifestyle, beauty, and fitness sectors. Knowing the ins and outs of what customers might be asking about will help you stand out as someone who can genuinely assist them.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlighting your ability to manage high volumes of tickets while maintaining quality service will resonate well with the interviewers.
✨Be Social Media Savvy
Since you'll be working with influencers and their brands, having a solid understanding of social media trends and e-commerce is crucial. Be ready to discuss how you can leverage this knowledge to enhance customer interactions and support.
