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- Tasks: Manage customer queries and assist with order issues using Zendesk.
- Company: Leading influencer brand management agency in Greater London.
- Benefits: Exciting work with influencers, competitive salary, and growth opportunities.
- Why this job: Join a dynamic team and help shape the brands of celebrities.
- Qualifications: Experience with Zendesk and a solid understanding of e-commerce.
The predicted salary is between 28800 - 43200 £ per year.
A leading influencer brand management agency in Greater London is seeking a Customer Service Representative. In this role, you will manage customer queries using Zendesk, assist with order issues, and create FAQs for client support.
Candidates should have at least one year of experience using Zendesk and a solid understanding of e-commerce. This position offers an opportunity to work with exciting clients, including influencers and celebrities, contributing to their brand development and customer satisfaction.
Influencer Brand Support Specialist employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Influencer Brand Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the influencer marketing space on LinkedIn or other platforms. A friendly chat can open doors and give you insights that might just land you that dream role.
✨Tip Number 2
Show off your Zendesk skills! If you've got experience, make sure to highlight specific examples of how you've used it to solve customer issues. We want to see how you can bring that expertise to our team!
✨Tip Number 3
Research the influencers and brands we work with. Knowing their style and audience can help you stand out in interviews. It shows you're genuinely interested and ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at the agency!
We think you need these skills to ace Influencer Brand Support Specialist
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience with Zendesk and e-commerce in your application. We want to see how you've tackled customer queries and order issues in the past, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific skills that relate to influencer brand management and customer service, as it’ll help us see why you’re a great fit.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Genflow
✨Know Your Zendesk Inside Out
Since the role requires experience with Zendesk, make sure you brush up on its features and functionalities. Familiarise yourself with common customer queries and how to resolve them efficiently. This will show your potential employer that you're ready to hit the ground running.
✨Understand E-commerce Trends
Having a solid grasp of e-commerce is crucial for this position. Research current trends, popular platforms, and customer behaviours in the online shopping space. Being able to discuss these insights during your interview will demonstrate your passion and knowledge about the industry.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in this role. Prepare responses on how you would handle various issues, especially those related to order problems. This will help you showcase your problem-solving skills and customer service approach.
✨Showcase Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with clients or resolved conflicts in the past.
