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- Tasks: Manage customer queries and assist with order issues using Zendesk.
- Company: Leading influencer brand management agency in Greater London.
- Benefits: Exciting opportunity to work with influencers and celebrities.
- Why this job: Contribute to brand development and enhance customer satisfaction.
- Qualifications: One year of experience with Zendesk and e-commerce knowledge.
- Other info: Dynamic role with potential for growth in the influencer industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading influencer brand management agency in Greater London is seeking a Customer Service Representative. You will manage customer queries using Zendesk, assist with order issues, and create FAQs for client support.
Candidates should have at least one year of experience with Zendesk and a solid understanding of e-commerce. This position offers an exciting opportunity to work with influencers and celebrities, contributing to their brand development and customer satisfaction.
Influencer Brand Experience Specialist employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Influencer Brand Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the influencer marketing space, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with customer service and e-commerce. This is our chance to stand out and demonstrate what we can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the agency and its influencers. We should know their brand values and recent campaigns inside out. This will help us tailor our answers and show genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings and updates directly from the source.
We think you need these skills to ace Influencer Brand Experience Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Influencer Brand Experience Specialist role. Highlight your experience with Zendesk and e-commerce, as these are key for us. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for influencer marketing and customer service. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Relevant Experience: When detailing your experience, focus on your previous roles that involved customer service and e-commerce. We love seeing specific examples of how you’ve handled customer queries or resolved issues in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Genflow
✨Know Your Zendesk Inside Out
Since the role requires experience with Zendesk, make sure you brush up on its features and functionalities. Familiarise yourself with common customer queries and how to resolve them efficiently using the platform.
✨Understand E-commerce Trends
Having a solid grasp of e-commerce is crucial for this position. Research current trends in online shopping and customer behaviour. This knowledge will help you demonstrate your expertise and show that you're proactive about staying informed.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Influencer Culture
This role involves working with influencers and celebrities, so express your passion for the industry during the interview. Share any relevant experiences or insights you have about influencer marketing and how it impacts brand development.
