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For Companies At a Glance
- Tasks: Guide agency owners through a structured growth roadmap and ensure their success.
- Company: Join a dynamic team at Growth Accelerator, led by industry expert Shan Hanif.
- Benefits: Enjoy a competitive salary, uncapped commission, and fully remote work.
- Why this job: Make a real impact by helping agency owners achieve their growth goals.
- Qualifications: Experience in marketing agencies and strong communication skills are essential.
- Other info: Be part of a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the Program
Growth Accelerator helps marketing agency owners scale through clear systems, structured execution, and accountability. Created by Shan Hanif (CEO of Genflow), the program combines self-consumed module content, coaching calls and more personalised guidance on:
- Refining personal brand and leveraging your own channels to grow;
- Growth marketing to scale;
- Outreach to improve your acquisition pipeline;
- Operations and service delivery;
- Done-for-you services to build personal brand and growth marketing.
Growth Accelerator exists to help agency owners clearly define what growth looks like for them, and to support them with actionable steps to achieve it throughout the program.
About the Role
We’re hiring a full-time, fully remote Client Success Manager to own client experience inside Growth Accelerator. You’ll act as a hands-on growth and systems partner, guiding agency owners through a structured 6-month roadmap, ensuring they implement, optimise and get results. You’ll manage up to 25 clients and be accountable for:
- Overall client experience
- Progress through the program
- Retention and outcomes
Comp includes a strong base + uncapped performance commission.
Responsibilities
- Own the end-to-end management of a portfolio of agency owners as their dedicated Client Success Manager.
- Lead structured onboarding and define a clear, tailored success roadmap for each client.
- Guide clients through defined monthly milestones and stage gates across the 6-month program.
- Track progress against goals and identify blockers or churn risk early.
- Guide clients to consume relevant course content and implement advice at each stage.
- Coordinate and oversee done-for-you delivery at key points in the program.
- Maintain clear, client-facing workflows and roadmaps via Asana and Pablo.
- Provide day-to-day support via Slack and scheduled calls, keeping momentum high.
Who This Is For:
- Ideally you have owned, run or at least worked within a marketing agency.
- You understand acquisition, sales, fulfilment and systems.
- You’re confident holding clients accountable to position them for success.
- Thinking in structure, priorities and execution comes naturally to you.
- You communicate clearly, directly and promptly.
- Worked in a CSM / coaching role inside an agency program.
- Consumed agency education courses yourself.
Customer Success Manager employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that Client Success Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your experience with client management and growth strategies. This will help us stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to client success and growth marketing. We should also be ready to share how we've helped clients achieve their goals in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide support along the way.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Client Success Manager. We want to see how you can guide agency owners through their growth journey, so don’t hold back on showcasing relevant skills and experiences!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey ideas effectively. Whether it’s through your cover letter or CV, let us see your personality shine through your writing!
Highlight Your Agency Experience: If you've worked in a marketing agency or have experience in client success, make sure to emphasise that! We’re looking for someone who understands the ins and outs of agency life, so share those stories that show you know what it takes to support clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Genflow
✨Know the Program Inside Out
Before your interview, make sure you thoroughly understand the Growth Accelerator programme. Familiarise yourself with its goals, structure, and how it helps agency owners scale. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their mission.
✨Showcase Your Client Management Skills
Prepare specific examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve guided clients through structured processes, tracked their progress, and helped them overcome challenges. This will demonstrate your capability as a Client Success Manager.
✨Demonstrate Your Understanding of Marketing Agencies
Since the role requires knowledge of marketing agencies, be ready to discuss your insights on acquisition, sales, and fulfilment. Share any relevant experiences you have in these areas, and how they can contribute to the success of the clients you'll be managing.
✨Ask Insightful Questions
Prepare thoughtful questions about the programme and the company culture. Inquire about the tools they use for client management, like Asana and Pablo, or ask how they measure client success. This shows that you're proactive and genuinely interested in how you can contribute to their team.
