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- Tasks: Support customers of exciting influencer brands through Zendesk and solve queries efficiently.
- Company: Join Genflow, a dynamic company empowering influencers to build their brands.
- Benefits: Gain valuable experience in e-commerce and customer service while working with high-profile clients.
- Why this job: Be part of a fast-paced team shaping the future of influencer marketing and customer engagement.
- Qualifications: 1 year of Zendesk experience and a passion for social media and online business.
The predicted salary is between 30000 - 42000 £ per year.
At Genflow, we work alongside established influencers to create either physical or digital products that they then sell to their following and beyond. We provide everything from designing and building websites, mobile apps, content creation, product design and manufacturing, fulfilment and customer service. Ultimately, we offer an end to end service for our handpicked creators.
This is a chance to work for a number of exciting clients including influencers, celebrities & high profile athletes who are building their own brands with us at Genflow. We work closely with all clients as we handle everything from ideation, manufacturing, marketing, e-commerce, customer service and business development for their own brands which are emerging within the mainstream lifestyle, beauty and fitness market.
This role is to work within the customer service team and provide support to the customers of our clients.
What you’ll do:
- Answer all customer queries on Zendesk.
- Be answering queries relating to e-commerce which means questions are about buying, shipping, order details, changes to orders, refunds etc.
- Investigate delays to orders by contacting our warehouses, tracking orders and keeping customers up to date.
- Look into tech issues for our digital products which means people who buy apps, ebooks, courses, videos etc.
- Create macros, tags and improve efficiency and workflow alongside the team.
- Create FAQs and support articles for clients.
- Work with other teams pro-actively to solve problems.
- Understand the actual products and content being sold to be able to help customers.
What’s required?
- Minimum of 1 year Zendesk Experience.
- Complete understanding of Macros, Tags, Solving tickets and features of Zendesk.
- Be able to answer a minimum of 150 tickets daily.
- Understanding of social media, online business and e-commerce shops.
- Worked for 1 year in a similar role in the UK.
- Organised and confident with their ability to complete all tasks.
Customer Service Administrator employer: Genflow
Contact Detail:
Genflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Genflow's recent projects and their influencer partnerships. This will not only impress them but also help you tailor your answers to show how you can contribute to their exciting journey.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering queries about e-commerce and tech issues during the interview.
✨Tip Number 3
Show off your Zendesk skills! Be ready to discuss your experience with macros, tags, and ticket solving. Maybe even bring examples of how you've improved efficiency in previous roles – it’ll show you’re proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Genflow.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially with tools like Zendesk. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention your understanding of e-commerce and social media, as these are key to what we do at Genflow.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the facts about your experience and why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Genflow
✨Know Your Zendesk Inside Out
Make sure you’re familiar with all the features of Zendesk, especially macros and tags. Brush up on how to solve tickets efficiently, as this will likely come up in your interview. Being able to demonstrate your experience with the platform will show that you’re ready to hit the ground running.
✨Understand the Products
Get a good grasp of the types of products Genflow deals with, especially in the lifestyle, beauty, and fitness sectors. Knowing the ins and outs of what customers might be asking about will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully handled customer queries or resolved issues. Highlight your ability to stay organised and confident under pressure, as this is crucial for managing the volume of tickets expected in this role.
✨Be Social Media Savvy
Since Genflow works closely with influencers, having a solid understanding of social media trends and e-commerce will set you apart. Be ready to discuss how these platforms impact customer service and how you can leverage them to enhance the customer experience.
