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For Companies At a Glance
- Tasks: Provide technical support and optimise systems for traders and corporate staff.
- Company: Join Geneva Trading, a global leader in the trading industry.
- Benefits: Competitive salary, diverse work environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your tech skills in finance.
- Qualifications: Bachelor's degree in IT or related field and 2+ years of desktop support experience.
- Other info: Work on-site in a vibrant office with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Geneva Trading, a global trading firm, is seeking a Systems Operations Technician to join our team. In this role, you will serve as the primary point of contact for all support-related inquiries and requests from our traders, technical teams, and corporate staff.
Responsibilities
- Provide daily technical support to all levels of the business, including proprietary applications used by our traders.
- Conduct performance testing on workstations and server hardware. Tune the systems for optimal performance. Once complete, document the results.
- Partner with the IT Support team for both on-site, hands-on hardware support and remote workstations.
- Handle IT ordering, receiving, tracking, and inventory management.
- Support Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions.
- Lead new hire onboarding and provisioning.
- Monitor and respond to all ticket requests and escalate to the appropriate department when necessary.
- Use automation tools, Python, Bash, PowerShell, and other scripting tools.
- Liaise with third parties to resolve issues.
- Support corporate MS Teams phone system and conference rooms.
- Identify and troubleshoot trade breaks, data discrepancies, and other operational or system-related problems.
- Provide support for trading applications, assist with system testing and deployments, and help manage infrastructure changes.
Qualifications
- Bachelor’s degree in information technology, Computer Networking, or similar field of study
- 2+ years of experience with desktop support and troubleshooting systems in a financial services environment
- Self-starter with a problem-solving mindset
- Experience with Win10 Administration and troubleshooting, Office 365, AD/LDAP
- Solid understanding of TCP/IP networking, WIFI, and VPN service
- Prior scripting experience in Python, PowerShell, Linux CLI, or Bash
- Exposure to Splunk, Zabbix, and other monitoring and analytics tools
- Experience with ticketing systems (JIRA) and wiki tools (Confluence)
- Excellent communication skills, both written and verbal
- Meticulous attention to detail is critical for ensuring data accuracy and resolving discrepancies
- Strong analytical and troubleshooting skills to identify and resolve issues in a fast-paced environment
- Ability to work well independently or in a team and prioritize projects in a fast-paced environment
- Demonstrate a strong sense of pride and ownership in work product
- Deep hardware experience
- Willingness to participate in an on-call support rotation
- Ability to lift to 20kgs and willing to physically support desk builds
- Ability to work on site in our city corporate office 5 days a week
- Ability to work an early shift covering from 0600am UK time
- Able to work a flexible schedule when needed
- Knowledge of AI tools for continuous improvement
- Understanding of various asset classes and financial products, such as equities, fixed income, and derivatives is a plus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply
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Systems Operations Technician employer: Geneva Trading
Contact Detail:
Geneva Trading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operations Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Geneva Trading, understand their culture, and be ready to discuss how your skills align with the Systems Operations Technician role. Practice common interview questions and have examples ready to showcase your problem-solving abilities.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with Python, PowerShell, or any of the tools mentioned in the job description, be sure to highlight that during your conversations. Maybe even bring up a project where you used these skills to solve a problem.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Geneva Trading.
We think you need these skills to ace Systems Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operations Technician role. Highlight your experience with desktop support, troubleshooting, and any relevant scripting skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your experience with Windows desktop systems, networking, and any automation tools you've used. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Geneva Trading
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows desktop systems, networking, and scripting languages like Python and PowerShell. Be ready to discuss specific examples of how you've used these skills in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've identified and resolved technical issues, particularly in a fast-paced environment. Highlight your analytical approach and any tools you've used, like ticketing systems or monitoring tools, to manage and troubleshoot problems.
✨Understand the Trading Environment
Familiarise yourself with the basics of trading applications and financial products. Being able to speak knowledgeably about equities, fixed income, and derivatives will show that you're not just technically savvy but also understand the business context.
✨Demonstrate Team Spirit
Since you'll be working closely with traders and IT support teams, emphasise your ability to collaborate effectively. Share examples of how you've partnered with others to achieve common goals, and be prepared to discuss your experience with onboarding new hires.
