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- Tasks: Provide technical support and optimise systems for traders and corporate staff.
- Company: Join Geneva Trading, a global leader in the trading industry.
- Benefits: Competitive salary, diverse work environment, and opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real impact in the trading world.
- Qualifications: Bachelor’s degree in IT and 2+ years of desktop support experience required.
- Other info: Work on-site in a vibrant office with flexible scheduling options.
The predicted salary is between 36000 - 60000 £ per year.
Geneva Trading, a global trading firm, is seeking a Systems Operations Technician to join our team. In this role, you will serve as the primary point of contact for all support-related inquiries and requests from our traders, technical teams, and corporate staff.
Responsibilities
- Provide daily technical support to all levels of the business, including proprietary applications used by our traders.
- Conduct performance testing on workstations and server hardware.
- Tune the systems for optimal performance and document the results.
- Partner with the IT Support team for both on-site, hands-on hardware support and remote workstations.
- Handle IT ordering, receiving, tracking, and inventory management.
- Support Windows desktop systems, including but not limited to PC/server HW/OS builds, software updates, upgrades, permissions.
- Lead new hire onboarding and provisioning.
- Monitor and respond to all ticket requests and escalate to the appropriate department when necessary.
- Use automation tools, Python, Bash, PowerShell, and other scripting tools.
- Liaise with third parties to resolve issues.
- Support corporate MS Teams phone system and conference rooms.
- Identify and troubleshoot trade breaks, data discrepancies, and other operational or system-related problems.
- Provide support for trading applications, assist with system testing and deployments, and help manage infrastructure changes.
Qualifications
- Bachelor’s degree in information technology, Computer Networking, or similar field of study.
- 2+ years of experience with desktop support and troubleshooting systems in a financial services environment.
- Self-starter with a problem-solving mindset.
- Experience with Win10 Administration and troubleshooting, Office 365, AD/LDAP.
- Solid understanding of TCP/IP networking, WIFI, and VPN service.
- Prior scripting experience in Python, PowerShell, Linux CLI, or Bash.
- Exposure to Splunk, Zabbix, and other monitoring and analytics tools.
- Experience with ticketing systems (JIRA) and wiki tools (Confluence).
- Excellent communication skills, both written and verbal.
- Meticulous attention to detail is critical for ensuring data accuracy and resolving discrepancies.
- Strong analytical and troubleshooting skills to identify and resolve issues in a fast-paced environment.
- Ability to work well independently or in a team and prioritise projects in a fast-paced environment.
- Demonstrate a strong sense of pride and ownership in work product.
- Deep hardware experience.
- Willingness to participate in an on-call support rotation.
- Ability to lift to 20kgs and willing to physically support desk builds.
- Ability to work on site in our city corporate office 5 days a week.
- Ability to work an early shift covering from 0600am UK time.
- Able to work a flexible schedule when needed.
- Knowledge of AI tools for continuous improvement.
- Understanding of various asset classes and financial products, such as equities, fixed income, and derivatives is a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Desktop Engineer in City of London employer: Geneva Trading
Contact Detail:
Geneva Trading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their tech stack, and be ready to discuss how your skills align with their needs. Practise common interview questions and have some examples ready to showcase your problem-solving abilities.
✨Tip Number 3
Show off your skills! If you’ve got experience with scripting or specific tools mentioned in the job description, be sure to highlight that during your conversations. Consider creating a portfolio or GitHub repo to demonstrate your projects and technical prowess.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Geneva Trading.
We think you need these skills to ace Desktop Engineer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Engineer role. Highlight your experience with desktop support, troubleshooting, and any relevant technical skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can benefit our team. Keep it concise but engaging – we love a good story that showcases your problem-solving mindset.
Show Off Your Technical Skills: Don’t forget to mention your experience with tools like Python, PowerShell, and any ticketing systems you've used. We’re keen on seeing how you’ve applied these skills in real-world scenarios, especially in a fast-paced environment like financial services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at Geneva Trading!
How to prepare for a job interview at Geneva Trading
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows desktop systems, troubleshooting, and the specific applications mentioned in the job description. Be ready to discuss your experience with Python, PowerShell, and any other scripting tools you've used.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, particularly in a fast-paced environment. Think about specific instances where you identified and resolved discrepancies or trade breaks, as this will demonstrate your analytical abilities.
✨Familiarise Yourself with the Company Culture
Research Geneva Trading and understand their values and work environment. Being able to articulate why you want to work there and how you align with their culture can set you apart from other candidates.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to team collaboration or how they handle ongoing training and development.
