At a Glance
- Tasks: Support customers with tech queries and troubleshoot software issues.
- Company: Join GenetiQ, a leading software solutions provider with a collaborative culture.
- Benefits: Enjoy private healthcare, flexible working, pension contributions, and 25 days paid leave.
- Other info: Participate in fun social events and enjoy excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer success.
- Qualifications: Degree in Computer Science, Accounting or Business; knowledge of ERP systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Us
GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide. GenetiQ has continuously innovated since 1992, and our open and trusting environment has created lasting relationships. Our employees drive our culture and success and our goal is to inspire, support and help them develop – and enjoy – their careers. GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.
Scope of Role
The rewarding career you are looking for is at GenetiQ Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you. You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the GenetiQ ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.
Responsibilities
The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilise creative thinking and problem-solving skills to address issues.
Skills and Abilities
- A systematic approach to problem solving with strong analytical skills with a “can do” attitude.
- Must demonstrate initiative, with the ability to work independently or as part of a team.
- Excellent communication skills and a friendly empathetic manner.
- Ability to work under pressure and manage customer experience.
- Strong written and verbal communication skills with the ability to translate business requirements into technical information.
Preferred Qualifications and Experience
A person applying for this role must have:
- a day to day working knowledge of Accounting, ERP or Business Management Software systems
- a Degree or third level qualification in Computer Science, Accounting or Business.
- a good knowledge of financial and management reporting and financial acumen.
Experience in any of the following is desirable but not essential as training will be provided:
- Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
- Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
- Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
- Day to day working with Accounting, ERP or Business Management Software.
- A good knowledge of financial and management reporting or financial acumen.
Benefits and Culture
Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As noted, our employees drive our culture. Our iSocial group organises a number of GenetiQ social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more. In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
- Healthcare: Your health and well-being matter to us. GenetiQ offers private healthcare to its employees.
- Flexibility: Our flexible working plan helps employees to manage a better work-life balance.
- Pension Plan: GenetiQ contributes a % of an employees salary, helping them plan for the future.
- Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
- Holidays: GenetiQ offers 25 days of paid leave, plus statutory bank holidays.
Application Support Consultant in Hemel Hempstead employer: GenetiQ
GenetiQ is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative and innovative work environment. With a strong focus on professional development, competitive benefits including private healthcare, flexible working arrangements, and a vibrant social culture, GenetiQ ensures that its team members thrive both personally and professionally. Join us in a role where your passion for technology can make a meaningful impact while enjoying a supportive workplace that celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GenetiQ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with ERP software, make sure you can talk confidently about your experience with Accounting and Business Management Software.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tricky tech issues before. GenetiQ loves a 'can do' attitude, so let that shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the GenetiQ team.
We think you need these skills to ace Application Support Consultant in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let your enthusiasm for technology shine through. We love candidates who are genuinely excited about the tools and systems they’ll be working with, so share any relevant experiences or projects that highlight this passion.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t hesitate to draw connections between your past roles and the responsibilities of the Application Support Consultant.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where appropriate and avoid jargon unless it’s relevant to the role. This will help us quickly understand your qualifications and fit for the position.
Apply Through Our Website:To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GenetiQ
✨Know Your Tech
Make sure you brush up on your knowledge of ERP software and the specific modules mentioned in the job description. Familiarise yourself with Accounting, CRM, and E-Commerce systems, as well as any relevant databases like SQL Server or MySQL. This will show that you're not just interested in the role but also have a solid understanding of the technology you'll be working with.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues or supported customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and 'can do' attitude, which are crucial for this role.
✨Communicate Clearly
Since excellent communication is key for this position, practice explaining complex technical concepts in simple terms. You might be asked to translate business requirements into technical information, so being able to articulate your thoughts clearly will set you apart from other candidates.
✨Emphasise Teamwork and Initiative
GenetiQ values collaboration, so be ready to share experiences where you've worked effectively in a team or taken the initiative on a project. Highlighting your ability to work independently while also being a team player will resonate well with the interviewers.
