At a Glance
- Tasks: Support customers with tech queries and troubleshoot software issues.
- Company: Join GenetiQ, a leading software solutions provider with a collaborative culture.
- Benefits: Enjoy competitive salary, private healthcare, flexible working, and 25 days paid leave.
- Other info: Participate in fun social events and enjoy excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on customer success.
- Qualifications: Degree in Computer Science, Accounting or Business; knowledge of ERP systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Us
GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide. GenetiQ has continuously innovated since 1992, and our open and trusting environment has created lasting relationships. Our employees drive our culture and success and our goal is to inspire, support and help them develop – and enjoy – their careers. GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.
Scope of Role
The rewarding career you are looking for is at GenetiQ Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you. You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the GenetiQ ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.
Responsibilities
The Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes. Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution. The right person for this role will have a deep interest in technology and will utilise creative thinking and problem-solving skills to address issues.
Skills and Abilities
- A systematic approach to problem solving with strong analytical skills with a “can do” attitude.
- Must demonstrate initiative, with the ability to work independently or as part of a team.
- Excellent communication skills and a friendly empathetic manner.
- Ability to work under pressure and manage customer experience.
- Strong written and verbal communication skills with the ability to translate business requirements into technical information.
Preferred Qualifications and Experience
A person applying for this role must have:
- a day to day working knowledge of Accounting, ERP or Business Management Software systems
- a Degree or third level qualification in Computer Science, Accounting or Business.
- a good knowledge of financial and management reporting and financial acumen.
Experience in any of the following is desirable but not essential as training will be provided:
- Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
- Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
- Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
- Day to day working with Accounting, ERP or Business Management Software.
- A good knowledge of financial and management reporting or financial acumen.
Benefits and Culture
Our perfect fit ethos extends to our employees, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As noted, our employees drive our culture. Our iSocial group organises a number of GenetiQ social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.
In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
- Healthcare: Your health and well-being matter to us. GenetiQ offers private healthcare to its employees.
- Flexibility: Our flexible working plan helps employees to manage a better work-life balance.
- Pension Plan: GenetiQ contributes a % of an employees salary, helping them plan for the future.
- Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of employees to keep active.
- Holidays: GenetiQ offers 25 days of paid leave, plus statutory bank holidays.
Application Support Consultant employer: GenetiQ
GenetiQ is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative and innovative work culture. With a focus on professional development, flexible working arrangements, and a robust benefits package including private healthcare and generous holiday allowances, GenetiQ ensures that its team members thrive both personally and professionally. Join us in a dynamic environment where your contributions are valued and celebrated, as we continue to elevate businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GenetiQ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with ERP software and customer queries, make sure you can talk confidently about your experience with similar systems and problem-solving scenarios.
✨Tip Number 3
Show your enthusiasm for technology! During interviews, share examples of how you've used tech to solve problems or improve processes. This will demonstrate that you're not just a fit for the role, but also a great cultural match for GenetiQ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the GenetiQ team.
We think you need these skills to ace Application Support Consultant
Some tips for your application 🫡
Show Your Passion for Technology:When writing your application, let us see your enthusiasm for technology shine through! Share any relevant experiences or projects that highlight your interest in tech and how it relates to the role of Application Support Consultant.
Tailor Your Application:Make sure to customise your application to fit the job description. Highlight your skills and experiences that align with the responsibilities mentioned, especially your problem-solving abilities and communication skills.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at GenetiQ!
How to prepare for a job interview at GenetiQ
✨Know Your Tech
Make sure you brush up on your knowledge of ERP software and the specific modules mentioned in the job description. Familiarise yourself with common issues users face and think about how you would troubleshoot them. This will show your genuine interest in the role and your readiness to tackle technical challenges.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical problems or supported customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and 'can do' attitude that GenetiQ values.
✨Communicate Clearly
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to translate business requirements into technical information during the interview, so being able to articulate your thoughts clearly will set you apart.
✨Emphasise Teamwork and Initiative
GenetiQ is looking for dynamic team players, so be ready to discuss how you've worked collaboratively in the past. Highlight instances where you've taken the initiative to improve processes or support your team, as this aligns with their culture of collaboration and innovation.
