Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and solve customer issues across EMEA.
- Company: Join Genetec, a global leader in security solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, health perks, and opportunities for continuous learning.
- Why this job: Make a real difference by helping customers and enhancing their security experience.
- Qualifications: Strong problem-solving skills and a passion for technology.
- Other info: Be part of a diverse team that values creativity and open communication.
The predicted salary is between 36000 - 60000 £ per year.
Genetec - Protect the everyday. We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.
The team consists of a community of Technical Support engineers who are committed to satisfying customer needs throughout the EMEA region – a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales.
Technical Support Engineer (All Genders) employer: Genetec
Contact Detail:
Genetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (All Genders)
✨Tip Number 1
Network like a pro! Reach out to current employees at Genetec on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Technical Support team.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think of real-life scenarios where you’ve solved problems or helped customers, as these will come in handy during your chat with the hiring team.
✨Tip Number 3
Show your passion for continuous learning! Genetec values creativity and growth, so be ready to discuss how you keep your skills sharp and what new ideas you’d bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Genetec family.
We think you need these skills to ace Technical Support Engineer (All Genders)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Support Engineer role. Highlight any relevant technical knowledge and customer service experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Genetec and how your background makes you a great candidate for the team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: As a Technical Support Engineer, problem-solving is key. In your application, share examples of how you've tackled challenges in the past. We love to see creativity and resourcefulness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Genetec
✨Know Your Tech Inside Out
As a Technical Support Engineer, you'll need to demonstrate your technical knowledge. Brush up on the specific technologies and products Genetec offers. Be ready to discuss how you've solved technical issues in the past and how you can apply that experience to their solutions.
✨Showcase Your Communication Skills
Genetec values open communication, so be prepared to explain complex technical concepts in simple terms. Practice articulating your thoughts clearly and concisely, as you'll need to interact with customers who may not have a technical background.
✨Emphasise Team Collaboration
Highlight your ability to work well in a team, especially since you'll be collaborating with colleagues across various departments. Share examples of successful teamwork from your previous roles, focusing on how you contributed to achieving common goals.
✨Demonstrate a Growth Mindset
Genetec embraces continuous learning, so show your enthusiasm for personal and professional development. Discuss any recent training or certifications you've pursued and express your eagerness to learn new skills that will benefit both you and the company.
