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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve customer issues across EMEA.
- Company: Join Genetec, a global leader in security solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Degree in Computer Science or equivalent; tech-savvy and great at problem-solving.
- Other info: Diverse team with a focus on inclusion and career growth.
The predicted salary is between 28800 - 48000 £ per year.
Genetec – Protect the everyday
We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.
Discover Genetec\’s work environment and lively culture in this video!
The team
We are a community of Technical Support engineers who are committed to satisfy customer needs throughout the EMEA region – a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help provide great service to our customers and support our relationships throughout the region.
What your day will look like
- Understand Genetec\’s service contract levels
- Respond and ensure timely resolution of customer technical issues
- Represent the image of our company and build trust with customers
- Perform occasional on-site technical services
- Write technical documents and articles on recurring incidents
- Escalate customer issues through the appropriate channels
About you
We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role
- Degree in Computer Science, Electronics, or equivalent experience
- Capability to analyze, troubleshoot, and take decisions on a course of action
- Ability to collaborate and foster communication internally
- Ability to cultivate and maintain customer relationships
- Flexible and adaptable mindset in problem-solving situations
- Professional working level of English
- Knowledge of additional language considered a major asset
Technical expertise
- Prior Technical Support or Customer Service experience preferred
- Familiarity with Windows operating systems and their key components
- Experience with configuration and troubleshooting of network equipment (switches, routers)
- Knowledge of networking principles, protocols, and storage solutions
- Familiarity with server virtualization and customer/server architecture
Even better if you have these assets
- Video surveillance (CCTV, CCTV, IP cameras and encoders, arrays, DVRs, etc.)
- License plate recognition
- Access control (reader, UTL, wiring, etc.)
- Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languages
- Knowledge of Microsoft SQL Server
Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.
4.5/5 agreed in our 2022 Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”
To learn more about us, visit our website!
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Technical Support Engineer (All Genders) employer: Genetec
Contact Detail:
Genetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (All Genders)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Genetec on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! During interviews, share any personal projects or experiences that highlight your technical expertise. This will help us see your enthusiasm and commitment to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Genetec.
We think you need these skills to ace Technical Support Engineer (All Genders)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Support Engineer role. Highlight any relevant technical expertise, especially in troubleshooting and customer service, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for technology and how you can contribute to our team at Genetec. Don’t forget to mention any specific experiences that relate to the job description.
Show Off Your Communication Skills: Since we value open communication, make sure your application showcases your ability to convey complex technical information clearly. This will help us see how you can build trust with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our vibrant culture while you’re there!
How to prepare for a job interview at Genetec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking principles and troubleshooting. Familiarity with Windows operating systems and network equipment is crucial, so be ready to discuss your experience with these in detail.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Highlight your analytical skills and decision-making process, as this role requires a flexible and adaptable mindset when it comes to problem-solving.
✨Emphasise Communication and Collaboration
Since you'll be working closely with various teams, it's important to demonstrate your ability to communicate effectively. Think of instances where you've successfully collaborated with others to resolve customer issues or improve service delivery.
✨Build Rapport with Customers
Genetec values customer relationships, so be prepared to discuss how you've built trust with clients in previous roles. Share your approach to maintaining these relationships and how you ensure customer satisfaction, even in challenging situations.
