At a Glance
- Tasks: Support high-profile clients with technical challenges and deliver exceptional service.
- Company: Global Canadian company focused on security and operations solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal growth.
- Other info: Dynamic work culture that encourages creativity and continuous learning.
- Why this job: Join a diverse team and make a real impact across EMEA.
- Qualifications: Strong technical skills and a passion for customer support.
The predicted salary is between 63000 - 77000 £ per year.
Description Dedicated Customer Support EMEA Genetec - Protect the everyday Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations.
We serve customers within a wide range of industries including transportation, education, and government.
At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas.
We prioritize the success and well-being of our employees.
Discover Genetec's work environment and lively culture in this video - here .
The Team As a member of the Professional Services team at Genetec, the Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients.
You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users.
Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries!
What Your Day-to-Day Will Look Like Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms.
Collaborate closely with our R
Remote Dedicated Customer Support EMEA (All genders) in Surrey employer: Genetec
Genetec is an exceptional employer that champions diversity and inclusion, fostering a vibrant work culture where creativity and continuous learning thrive. With a strong focus on employee well-being, evidenced by our impressive Internal Engagement Survey score of 4.4/5, we offer robust training and growth opportunities for our Sales Development Representatives in London, allowing them to excel in their careers while contributing to our mission of securing the everyday across Europe.
