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- Tasks: Provide top-notch technical support and troubleshoot customer issues across EMEA.
- Company: Global tech company in Greater London with a focus on customer satisfaction.
- Benefits: Diverse workplace, continuous training, and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Degree in Computer Science or Electronics and strong troubleshooting skills.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
A global technology company in Greater London is seeking a Technical Support Engineer to address customer technical issues across the EMEA region. Ideal candidates will possess a degree in Computer Science or Electronics and have a strong ability to troubleshoot and manage customer relationships. This role emphasizes collaboration with cross-functional teams to ensure exceptional support. The company values diversity and provides continuous training opportunities to help employees grow in their careers.
Technical Support Engineer — Global, Customer‐Focused & On‐Site in London employer: Genetec
Contact Detail:
Genetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer — Global, Customer‐Focused & On‐Site in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently troubleshoot common issues and explain your thought process clearly. Practice makes perfect!
✨Tip Number 3
Show off your customer relationship skills! Be ready to share examples of how you've successfully managed customer interactions in the past. Highlighting your soft skills is just as important as your technical know-how.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Support Engineer — Global, Customer‐Focused & On‐Site in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background in Computer Science or Electronics makes you a perfect fit for addressing customer issues.
Showcase Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved technical problems in the past. We love seeing candidates who can demonstrate their ability to troubleshoot effectively and manage customer relationships.
Highlight Team Collaboration: Since this role involves working with cross-functional teams, mention any experiences where you've collaborated with others to achieve a common goal. We value teamwork and want to know how you contribute to a positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Genetec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to troubleshooting and customer support. Familiarise yourself with common issues faced in the EMEA region and be ready to discuss how you would approach solving them.
✨Showcase Your People Skills
Since this role involves managing customer relationships, prepare examples of how you've successfully handled difficult situations with customers in the past. Highlight your ability to communicate clearly and empathetically.
✨Collaborate Like a Pro
This position emphasises teamwork, so think of instances where you've worked with cross-functional teams. Be ready to explain how you contributed to a project and what the outcome was, showcasing your collaborative spirit.
✨Embrace Continuous Learning
The company values ongoing training, so express your enthusiasm for personal and professional development. Share any relevant courses or certifications you've pursued and how they’ve prepared you for this role.
