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- Tasks: Provide top-notch technical support and resolve customer issues across EMEA.
- Company: Join Genetec, a global leader in security solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Degree in Computer Science or related field; customer service experience is a plus.
- Other info: Diverse team with a focus on inclusion and personal growth.
The predicted salary is between 28800 - 48000 £ per year.
Genetec is a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec, we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritise the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.
The team: We are a community of Technical Support engineers who are committed to satisfy customer needs throughout the EMEA region – a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help provide great service to our customers and support our relationships throughout the region.
What your day will look like:
- Understand Genetec's service contract levels
- Respond and ensure timely resolution of customer technical issues
- Represent the image of our company and build trust with customers
- Perform occasional on-site technical services
- Write technical documents and articles on recurring incidents
- Escalate customer issues through the appropriate channels
About you:
- We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role
- Degree in Computer Science, Electronics, or equivalent experience
- Capability to analyze, troubleshoot, and take decisions on a course of action
- Ability to collaborate and foster communication internally
- Ability to cultivate and maintain customer relationships
- Flexible and adaptable mindset in problem-solving situations
- Professional working level of English
- Knowledge of additional language considered a major asset
Technical expertise:
- Prior Technical Support or Customer Service experience preferred
- Familiarity with Windows operating systems and their key components
- Experience with configuration and troubleshooting of network equipment (switches, routers)
- Knowledge of networking principles, protocols, and storage solutions
- Familiarity with server virtualization and customer/server architecture
Even better if you have these assets:
- Video surveillance (CCTV, IP cameras and encoders, arrays, DVRs, etc.)
- License plate recognition
- Access control (reader, UTL, wiring, etc.)
- Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languages
- Knowledge of Microsoft SQL Server
Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.
“People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”
To learn more about us, visit our website.
Technical Support Engineer in London employer: Genetec
Contact Detail:
Genetec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Genetec on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting scenarios and your experience with network equipment. We want to see your problem-solving mindset in action!
✨Tip Number 3
Show off your soft skills! Genetec values communication and collaboration, so be ready to share examples of how you've built relationships with customers or worked effectively in a team. It’s all about that community vibe!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Genetec.
We think you need these skills to ace Technical Support Engineer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission at Genetec.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Technical Support Engineer role. We want to see how your background aligns with what we do, so don’t be shy about showcasing your technical expertise!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Genetec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows operating systems, networking principles, and any relevant programming languages. Being able to discuss your experience with troubleshooting and configuration will show that you're ready to tackle the challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to make decisions under pressure.
✨Emphasise Communication and Collaboration
Since you'll be working closely with various teams, highlight your ability to communicate effectively and collaborate with others. Share experiences where you've built strong relationships with customers or colleagues, as this is key to succeeding in a Technical Support Engineer role.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential customer issues you might encounter and how you would handle them. This will not only showcase your technical expertise but also your adaptability and customer service mindset.
