At a Glance
- Tasks: Support high-profile clients with technical challenges and deliver exceptional service.
- Company: Join a global Canadian company focused on security and innovation.
- Benefits: Competitive salary, diverse culture, and opportunities for travel across Europe.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a collaborative environment.
- Qualifications: Degree in relevant field and strong problem-solving skills required.
The predicted salary is between 29700 - 36300 £ per year.
- Description
- Dedicated Customer Support EMEA
- 🌍 Genetec - Protect the everyday
- Genetec
- Protect the everyday
We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations.
We serve customers within a wide range of industries including transportation, education, and government.
At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas.
We prioritize the success and well-being of our employees.
Discover Genetec's work environment and lively culture in this video - here .
- The Team
- As a member of the Professional Services team at Genetec, the
Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients.
You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users.
Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries!
- What Your Day-to-Day Will Look Like
- Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
- Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms.
- Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations.
- Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
- Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.
About You
We welcome all qualified candidates, including those who may not meet every listed requirement.
If you're excited about this role and believe you can make an impact, we’d love to hear from you.
- Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
- Strong analytical mindset with proven problem-solving and decision-making capabilities.
- Excellent team player who thrives in collaborative environments and fosters open internal communication.
- Natural ability to build, maintain, and elevate long-lasting client relationships.
- Flexible, adaptable approach when navigating complex troubleshooting scenarios.
- Professional fluency in both
- English
(a second language is a major plus!).
- Your Technical Toolkit
- Background in software support, remote deployment, or hands-on experience with Genetec solutions.
- Solid command of Windows Operating Systems and their core components.
- Hands-on experience configuring and troubleshooting network devices (switches, routers).
- Clear understanding of networking protocols, principles, and enterprise storage solutions.
- Familiarity with server virtualization and client/server architectures.
- Bonus Points If You Have
- Industry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems).
- Prior Genetec certifications or hands-on platform knowledge.
- Familiarity with Automatic License Plate Recognition (ALPR / ANPR) technology.
- Expertise in Access Control systems (door controllers, card readers, wiring, etc.).
- Scripting/coding skills in C#, Visual Basic, VBScript, Power Shell, or similar.
- Working knowledge of Microsoft SQL Server management.
Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide.
We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.
Dedicated Customer Support EMEA (All genders) employer: Genetec
Genetec is an exceptional employer that champions diversity and inclusion, fostering a vibrant work culture where creativity and continuous learning thrive. With a strong focus on employee well-being, evidenced by our impressive Internal Engagement Survey score of 4.4/5, we offer robust training and growth opportunities for our Sales Development Representatives in London, allowing them to excel in their careers while contributing to our mission of securing the everyday across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Customer Support EMEA (All genders)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genetec. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genetec before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Customer Support EMEA (All genders)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genetec:Your cover letter is your chance to shine! Tell us why you want to work at Genetec specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genetec!
How to prepare for a job interview at Genetec
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
