Genesys seeks a Principal AI Solutions Architect, Customer Success, to serve as a strategic and technical bridge between customer ambition and AI transformation. You will partner with strategic customers across the EMEA region, leading with a consultative approach to move from AI exploration to continuous transformation.
You will partner with Genesys CX Advisors and solution consultants to identify AI use cases, translate business KPIs into technical priorities, and ensure design compliance with
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Strategic AI Solutions Architect – Customer Success employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer, offering a flexible-first culture that empowers our nearly 7,000 global employees to thrive in their roles. With a strong focus on employee growth through mentorship and learning programs, we ensure that our team is equipped with future-ready skills in the rapidly evolving AI landscape. Additionally, our commitment to well-being, community engagement, and recognition as a Great Place to Work in 17 countries makes Genesys a truly rewarding place to build your career.
