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- Tasks: Design and operate a global Cisco-based enterprise network while leading complex initiatives.
- Company: Join Genesys, a leader in customer experience technology with a collaborative culture.
- Benefits: Enjoy competitive salary, remote work options, and opportunities for professional growth.
- Other info: Work remotely within the UK and collaborate globally across diverse teams.
- Why this job: Make a real impact on customer experiences using cutting-edge technology in a dynamic environment.
- Qualifications: 6-8 years of network engineering experience and CCNP certification required.
The predicted salary is between 60000 - 80000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role SummaryAs a Senior Network Engineer, you will design, implement, and operate a large-scale Cisco-based global enterprise network across campus, WAN, SD-WAN, wireless, and cloud environments. You’ll lead complex initiatives, ensure production stability, and drive continuous improvement aligned with global architecture standards. This senior-level role requires strong technical depth, sound judgment, and operational ownership. You will mentor engineers, collaborate cross-functionally, and partner with Staff/Principal engineers to evolve the network. This role is remote within the UK and supports a globally distributed environment. Strong professional English is required for daily collaboration across North America, EMEA, and APAC.
Key Responsibilities- WAN, Routing, Switching & Wireless
- Design and operate Cisco SD-WAN architectures (control/data/management planes)
- Implement segmentation (VPNs/VRFs), application-aware routing, and DIA strategies
- Lead WAN-to-SD-WAN migrations
- Design, implement, and troubleshoot:
- BGP (eBGP/iBGP): redistribution, filtering, route-maps, path selection
- OSPF: multi-area, summarization, LSA optimization
- EIGRP (legacy environments)
- Design and operate Cisco Catalyst 9000 (9300/9400/9500)
- Implement L2/L3 features: VLAN/SVI, LACP, Rapid-PVST/MST, storm control
- Perform deep packet-path analysis across network layers
- Develop automation using Ansible and/or Python
- Integrate with Cisco APIs (RESTCONF, NETCONF, SD-WAN APIs)
- Use Catalyst Center (DNAC) for provisioning and assurance
- Leverage telemetry (NetFlow, SNMP, streaming) for visibility
- Partner with Cloud Engineering on hybrid AWS connectivity
- Design HA routing between on-prem, SD-WAN, and AWS (BGP, failover)
- Support WAN transformation and cloud integration initiatives
- Correlate data across platforms to identify systemic issues
- Use SD-WAN, Catalyst Center, and firewall analytics for proactive monitoring
- Validate AI-driven insights using packet-level analysis
- Reduce MTTD/MTTR via telemetry and intelligent monitoring
- Drive adoption of AIOps and improve alerting/observability standards
- Automate repetitive operational tasks aligned with DevOps workflows
- Operate Cisco Firepower NGFW (FMC-managed)
- Troubleshoot ACLs, NAT, IPS, VPNs, and HA configurations
- Analyze packet captures for routing/policy issues
- Design and support 802.1X (wired/wireless) with Cisco ISE:
- Policy sets, profiling, TACACS+, dynamic VLANs
- Work across global teams and time zones
- Participate in design, incident, and operational reviews
- Maintain accurate documentation
- Participate in on-call rotations
- Demonstrate ownership, accountability, and continuous learning
- 6–8 years enterprise network engineering experience
- CCNP certification (required)
- Advanced Cisco networking expertise
- Strong BGP and OSPF design/troubleshooting skills
- Proven Cisco SD-WAN experience
- Hands-on with:
- Cisco Catalyst 9000
- Cisco Catalyst 9800 WLC
- Cisco Firepower NGFW
- Cisco ISE (802.1X)
- CCNP Enterprise Automation (ENAUTO 300-425)
- Experience in 24/7 global support environments
- Strong problem-solving and ownership mindset
- Clear written and verbal communication
- Openness to feedback and continuous improvement
Sr. Network Engineer employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Network Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Network Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in networking. Practice common interview questions and scenarios related to Cisco SD-WAN, BGP, and OSPF. The more confident you are, the better you'll perform!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you tackled complex network issues or led successful projects. This will demonstrate your operational ownership and ability to drive continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Genesys team and contributing to creating amazing customer experiences.
We think you need these skills to ace Sr. Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Network Engineer role. Highlight your experience with Cisco technologies, SD-WAN, and any relevant certifications like CCNP. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about network engineering and how you can contribute to our team at Genesys. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex networking issues in the past. We value a strong problem-solving mindset, so let us know how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Genesys!
How to prepare for a job interview at Genesys
✨Know Your Tech Inside Out
As a Senior Network Engineer, you’ll need to demonstrate your expertise in Cisco technologies. Brush up on your knowledge of BGP, OSPF, and SD-WAN architectures. Be ready to discuss specific projects where you've implemented these technologies and the challenges you faced.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical thinking and operational ownership.
✨Emphasise Collaboration and Communication
Since this role involves working across global teams, highlight your experience in cross-functional collaboration. Be prepared to discuss how you’ve communicated technical concepts to non-technical stakeholders and how you’ve mentored junior engineers.
✨Demonstrate Continuous Learning
Genesys values continuous improvement, so be ready to talk about any recent certifications or training you've pursued, especially in automation with Ansible or Python. Show your enthusiasm for staying updated with industry trends and technologies.