At a Glance
- Tasks: Maintain and enhance the reliability of enterprise messaging services using cutting-edge technology.
- Company: Join Genesys, a leader in customer experience innovation with a collaborative culture.
- Benefits: Enjoy competitive salary, health perks, and the flexibility of remote work.
- Other info: Dynamic team environment with opportunities for mentorship and career growth.
- Why this job: Make a real impact on messaging platforms while developing your skills in AIOps and automation.
- Qualifications: 5+ years in enterprise messaging support and strong PowerShell skills required.
The predicted salary is between 60000 - 80000 £ per year.
As a Senior Operations Reliability Engineer specializing in Messaging Platforms, you will play a key role in maintaining and improving the reliability, security, and operational maturity of enterprise messaging services. This role focuses on Microsoft Exchange Online, Exchange On-Premises, and Mimecast, with responsibility for incident resolution, platform stability, observability improvements, and automation validation. Operating as part of the Reliability Operations function, you will help transition messaging services from reactive support to proactive, automation-aware reliability practices. In addition to hands-on troubleshooting, you will contribute to AIOps tuning, alert noise reduction, workflow automation, and improved signal quality across messaging-related events and telemetry.
Responsibilities
- Resolve complex messaging-related incidents through advanced troubleshooting and cross-team coordination.
- Serve as a senior escalation point for the team.
- Monitor observability and AIOps platforms to detect anomalies, service degradation, and emerging risks.
- Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted alerts.
- Validate automated remediation workflows and ensure reliability before broader production rollout.
- Identify recurring operational tasks and translate them into automation or scripting opportunities.
- Improve alert signal quality by tuning thresholds, suppression logic, and correlation rules.
- Lead post-incident reviews, identifying systemic fixes and reliability improvements.
- Ensure messaging telemetry, event data, and service mappings align with monitoring and CMDB standards.
- Partner with Cloud, IAM, Security, Network, and ServiceNow teams to improve messaging reliability and governance posture.
Messaging Platform Responsibilities
- Support the availability, performance, and reliability of Microsoft Exchange Online and Exchange On-Premises environments.
- Troubleshoot complex mail flow, transport rules, DNS, SMTP, hybrid configuration, and authentication-related issues.
- Administer and optimize Mimecast policies for spam filtering, malware protection, phishing mitigation, and data protection.
- Analyze messaging logs and telemetry to detect trends, abnormal patterns, and systemic weaknesses.
- Support and validate platform changes, upgrades, and configuration updates following change management practices.
- Participate in resilience validation exercises, including failover, hybrid validation, and mail continuity testing.
- Collaborate with Security and Compliance teams on investigations, audit support, and messaging-related security incidents.
- Mentor junior engineers and provide knowledge-sharing related to messaging operations and troubleshooting patterns.
Automation & AIOps Contributions
- Develop and enhance PowerShell scripts to automate repetitive messaging administration tasks.
- Contribute to ServiceNow workflow improvements related to messaging incidents and requests.
- Integrate messaging platform health signals and vendor advisories into AIOps and monitoring systems.
- Tune alerting and anomaly detection models to reduce noise and improve actionable signal quality.
- Support predictive detection efforts by refining telemetry and logging standards.
- Track improvements in MTTR, alert reduction, automation coverage, and service availability.
Requirements
- Bachelor’s degree in Information Technology or related field; equivalent experience considered.
- 5+ years of experience supporting enterprise messaging platforms.
- Strong hands-on experience with Microsoft Exchange Online.
- Strong experience administering or supporting Mimecast or similar email security platforms.
- Strong understanding of mail flow, DNS, SMTP, authentication, and messaging security principles.
- Experience with monitoring, observability, and ITSM platforms (e.g., ServiceNow).
- Proficiency in PowerShell for messaging administration and automation.
- Strong troubleshooting and analytical skills with the ability to interpret messaging logs and telemetry.
- Effective written and verbal communication skills.
- Motivation to deepen expertise in automation, AIOps, and reliability engineering practices.
Additional Information
- On-Call Support: Participation in a shared, rotational on-call schedule is required.
Senior Messaging Platform Reliability Engineer (AIOps) employer: Genesys
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make significant impacts in their roles. With a focus on professional growth, the company offers extensive benefits akin to larger tech firms while providing the autonomy to innovate and lead within the team. Located in Northern Ireland, this role as a Senior Operations Reliability Engineer allows you to work in a dynamic environment where your contributions directly enhance customer experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Messaging Platform Reliability Engineer (AIOps)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to messaging platforms. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or GitHub repository that highlights your projects, especially those involving Microsoft Exchange or automation scripts. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Genesys.
We think you need these skills to ace Senior Messaging Platform Reliability Engineer (AIOps)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Reliability Engineer role. Highlight your experience with Microsoft Exchange and AIOps, and don’t forget to showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about reliability engineering and how your background aligns with our mission at Genesys. Let us know what excites you about the role and how you can contribute.
Showcase Your Technical Skills:Don’t hold back on your technical skills! Make sure to mention your proficiency in PowerShell and any experience with monitoring platforms like ServiceNow. We love seeing candidates who are hands-on and ready to tackle complex challenges.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Genesys
✨Know Your Messaging Platforms
Make sure you brush up on your knowledge of Microsoft Exchange Online, Exchange On-Premises, and Mimecast. Be ready to discuss your hands-on experience with these platforms, as well as any complex incidents you've resolved in the past.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled challenging mail flow or authentication issues. Highlight your analytical skills and how you've used telemetry to detect trends or systemic weaknesses.
✨Demonstrate Automation Know-How
Since this role involves a lot of automation, be ready to talk about your experience with PowerShell scripting. Share any projects where you've automated repetitive tasks or improved alert signal quality through tuning.
✨Emphasise Collaboration and Mentorship
This position requires working closely with various teams. Be prepared to discuss how you've collaborated with others in the past, and if you've mentored junior engineers, share those experiences to show your leadership potential.
