At a Glance
- Tasks: Lead AI-driven customer transformation and drive services growth across the UKI region.
- Company: Join Genesys, a global leader in customer experience solutions.
- Benefits: Enjoy competitive salary, hybrid work, and opportunities for professional development.
- Other info: Be part of a collaborative team focused on innovation and customer success.
- Why this job: Make a real impact by shaping the future of customer experiences with AI.
- Qualifications: 10+ years in enterprise SaaS or consulting, with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview
The Head of Services Engagement leads the Professional Services commercial engagement function across the UKI region, with a strategic focus on AI-led customer transformation. This role is responsible for driving services growth, commercial governance, and customer outcomes by positioning AI capabilities at the centre of the services proposition. You will partner closely with Sales, Customer Success, Delivery, Product, and Solution Consulting to shape complex enterprise opportunities, develop scalable engagement models, and ensure AI solutions deliver measurable business value. This is a senior quota-carrying leadership role with accountability for regional services bookings, AI services growth, profitability, forecasting, and executive customer engagement.
Key Responsibilities
- AI and Services Strategy
- Lead the evolution of the UKI services engagement strategy toward AI-led transformation services.
- Position AI capabilities as a core component of customer transformation roadmaps.
- Drive development of scalable AI services offerings, adoption programmes, and innovation engagements.
- Identify market opportunities and influence regional go-to-market strategy.
- Customer and Commercial Leadership
- Build executive-level customer relationships and act as a trusted transformation advisor.
- Own regional services bookings, AI services growth, profitability, forecast accuracy, and backlog health.
- Lead complex enterprise pursuits, commercial negotiations, and strategic renewals.
- Partner with Sales and Customer Success leadership to drive adoption, retention, and expansion.
- Governance and Operational Excellence
- Establish governance standards across Statements of Work, estimation, change control, and commercial engagement processes.
- Ensure services engagements align customer outcomes, delivery scalability, and commercial performance.
- Drive forecasting discipline, operational rigor, and risk management.
- Organisational Leadership
- Lead and develop the UKI Services Engagement capability.
- Coach and mentor team members across commercial leadership, executive engagement, and AI positioning.
- Drive cross-functional alignment across Customer Success, Delivery, Product, Finance, and Sales.
Success Measures
- Regional services bookings attainment
- AI services growth and adoption
- Services profitability and margin performance
- Forecast accuracy and backlog health
- Strategic account growth and renewals
- Customer satisfaction and executive engagement
- Team capability and operational maturity
What You Bring
- 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.
- Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.
- Proven success leading complex commercial engagements and transformation programmes.
- Experience driving AI-led customer transformation and innovation initiatives.
- Strong executive presence and ability to influence senior stakeholders.
- Strong commercial and financial acumen, including forecasting, profitability, and governance.
- Experience operating within matrixed organisations and leading cross-functional collaboration.
- Excellent communication and presentation skills.
- Ability to obtain Security Check (SC) NSV clearance if required.
- Right to work in the UK.
- Candidates should have easy access to London and be within approximately 2 hours travel time.
Education
- Bachelor’s degree required. MBA, Master’s degree, or equivalent leadership experience preferred.
Nice to Have
- Experience with AI-enabled CX transformation programmes.
- Knowledge of conversational AI, automation, analytics, or workforce engagement solutions.
- Experience positioning or selling Managed Services offerings within enterprise SaaS or CX environments.
- Enterprise delivery or programme leadership experience.
- Working knowledge of Salesforce (SFDC), financial modelling, and executive presentations.
Professional Services Sales Director UKI employer: Genesys
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make a significant impact within the organisation. With a strong focus on AI-led customer transformation, the company offers robust growth opportunities, competitive benefits, and a hybrid work environment in the UK, allowing professionals to thrive while contributing to innovative solutions that enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Sales Director UKI
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Professional Services Sales Director UKI at Genesys, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Genesys. Tailor your message to explain why you’re drawn to them and how you can contribute as a Professional Services Sales Director UKI. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Professional Services Sales Director UKI
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Genesys:When writing your cover letter, make sure to tailor your message specifically for Genesys. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Genesys
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Genesys that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Genesys that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Genesys’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
