At a Glance
- Tasks: Lead the strategy for AI-powered customer education and enhance learning experiences.
- Company: Join Genesys, a global leader in AI-driven customer experience solutions.
- Benefits: Enjoy flexible work, paid volunteer time, and professional development opportunities.
- Other info: Be part of a certified Great Place to Work with excellent career growth potential.
- Why this job: Make a real impact by shaping how customers learn and succeed with cutting-edge technology.
- Qualifications: 5+ years in product management with strong analytical and communication skills.
The predicted salary is between 60750 - 74250 £ per year.
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Genesys Education is looking for an experienced Product Manager to lead the strategy, planning, and lifecycle of a technical education portfolio that helps customers, partners, and employees maximize the value of the Genesys Cloud platform. As a Product Manager, you will identify customer learning needs, define portfolio priorities, and translate business objectives into education products that drive product adoption and customer success. You will work closely with Product Management and key stakeholders across the organization to ensure the education portfolio evolves alongside the platform and supports changing customer and business needs.
The ideal candidate is strategic, customer-focused, analytical, and collaborative. They are comfortable making data-driven decisions, balancing competing priorities, influencing without direct authority, and leading initiatives from concept through delivery. They enjoy solving complex business challenges and continuously improving the customer learning experience.
Role Objectives
- Define and execute the strategy for an assigned education portfolio, aligning learning investments with customer needs, product direction, and business priorities.
- Analyze customer feedback, learner data, market trends, product roadmaps, and business objectives to identify opportunities for new or enhanced education offerings.
- Develop and maintain a portfolio roadmap that supports customer adoption, product success, and organizational goals.
- Translate strategic priorities into actionable education initiatives and clear product requirements.
- Establish and maintain strong relationships with Product Management, cross-functional teams and key stakeholders to ensure education priorities remain aligned with evolving business needs.
- Guide portfolio decisions throughout the education product lifecycle, balancing customer value, business impact, and available resources.
Key Responsibilities
- Own the strategy and lifecycle management of an assigned education portfolio, from concept through launch, maintenance, and retirement.
- Evaluate customer needs, business priorities, product direction, and portfolio performance to recommend new learning products, enhancements, and lifecycle decisions.
- Define education product requirements and priorities across multiple learning modalities, including instructor-led training, eLearning, labs, workshops, videos, microlearning, and supporting resources.
- Partner with instructional designers, content developers, subject matter experts, and key stakeholders to deliver engaging, accurate, and effective learning experiences.
- Develop business cases, portfolio strategies, roadmaps, and executive presentations that communicate priorities, recommendations, risks, and outcomes.
- Support product launches by ensuring education offerings are aligned with release priorities and customer enablement goals.
- Monitor portfolio performance using learner feedback, adoption metrics, and business data to identify opportunities for continuous improvement.
- Communicate portfolio strategy, roadmap updates, product changes, and education initiatives across the organization.
- Champion scalable processes and modern tools, including AI-enabled capabilities, to improve portfolio management, planning, and operational efficiency.
- Regularly assess the education portfolio to ensure learning products remain relevant, effective, and aligned with customer and business objectives.
Minimum Requirements
- 5+ years of experience in product management, portfolio management, learning product management, or a related discipline within a technology, software, telecommunications, or education environment.
- Demonstrated success managing education products or portfolios throughout the product lifecycle.
- Experience developing strategic roadmaps and balancing multiple priorities across a diverse portfolio.
- Strong analytical and problem-solving skills with the ability to use data to drive decisions.
- Proven ability to influence cross-functional stakeholders and build collaborative working relationships.
- Excellent written, verbal, presentation, and communication skills.
- Ability to quickly understand complex products and translate that knowledge into customer-focused education strategies.
- Experience working in fast-paced, cross-functional environments.
- Bachelor's degree or equivalent experience.
- Ability to travel up to 10%, as needed.
Preferred Qualifications
- Experience managing customer education, enablement, certification, or learning portfolios.
- Experience working with enterprise SaaS products or technical education programs.
- Familiarity with AI-enabled tools that improve planning, content development, or operational efficiency.
- Experience supporting customer adoption through education and enablement initiatives.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
- Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Product Manager, Customer Education employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer, offering a flexible-first culture that empowers our nearly 7,000 global employees to thrive in their roles. With a strong focus on professional growth through mentorship and leadership development, we provide unique benefits such as paid volunteer time and well-being resources, ensuring our team members can recharge and give back. Recognised as a Great Place to Work in 17 countries, we foster an inclusive environment where 94% of our employees take pride in being part of the Genesys family.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, Customer Education
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Genesys!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Genesys would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Genesys through your school's career services!
We think you need these skills to ace Product Manager, Customer Education
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, Customer Education, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, Customer Education position at Genesys. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Genesys
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
