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- Tasks: Lead and develop a team of Solution Consultants to drive sales success.
- Company: Join Genesys, a global leader in customer experience solutions.
- Benefits: Enjoy flexible working, competitive salary, and great perks.
- Why this job: Make a real impact by shaping customer experiences with innovative AI solutions.
- Qualifications: 5+ years in Solutions Consulting or Technical Sales, with strong leadership skills.
- Other info: Dynamic environment with opportunities for growth and collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Manager, Solutions Consulting – United Kingdom & Ireland (UKI)
As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.
What You’ll Do
- Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.
- Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.
- Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.
- Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.
- Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.
- Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.
- Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.
Qualifications
- Bachelor’s degree in a relevant technical field or equivalent experience.
- 5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.
- Demonstrated success leading or mentoring technical teams.
- Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.
- Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.
- Collaborative, proactive, and results-driven, with strong problem-solving abilities.
- Comfortable working in a fast-paced, matrixed environment.
- Proficient in relevant enterprise tools and CRM systems.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Solution Consulting Manager in London employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consulting Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to be able to showcase how your skills align with their needs. Practice common interview questions and think about how you can demonstrate your experience in Solutions Consulting.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team at Genesys.
We think you need these skills to ace Solution Consulting Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Consulting Manager role. Highlight your experience in Solutions Consulting, Presales, or Technical Sales, and show how your skills align with what we’re looking for.
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to mention any relevant leadership experience. Share examples of how you've coached or developed teams in the past, as this will resonate with us.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your achievements and experiences, especially when discussing complex concepts related to AI and customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Genesys!
How to prepare for a job interview at Genesys
✨Know Your Solutions Inside Out
As a Solution Consulting Manager, you'll need to demonstrate a deep understanding of the solutions you’ll be discussing. Brush up on Genesys Cloud and its features, especially around AI and customer experience. Be ready to explain how these solutions can drive value for customers.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples of how you've successfully coached or mentored others in the past. Highlight your ability to foster collaboration and accountability within a team, as well as any innovative practices you've implemented.
✨Prepare for Technical and Business Conversations
Expect to engage in discussions that require both technical insight and business acumen. Practice simplifying complex concepts so that they resonate with different audiences. This will show your ability to guide customer conversations effectively.
✨Research Industry Trends
Stay informed about the latest trends in AI, CCaaS, and digital engagement. Being knowledgeable about competitive developments will not only impress your interviewers but also position you as a trusted advisor who can keep the team ahead of the curve.