At a Glance
- Tasks: Lead AI-driven customer experience initiatives and transform user experiences.
- Company: Genesys, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team in a rapidly evolving tech environment.
- Why this job: Make a real impact on customer engagement with cutting-edge AI solutions.
- Qualifications: 15+ years of CX experience and strong strategic execution skills.
The predicted salary is between 100000 - 150000 £ per year.
Genesys is searching for a Senior Director of Product Management to lead AI-powered customer experience initiatives. You'll have significant influence across teams in transforming user experiences and drive product roadmaps while ensuring customer alignment.
The ideal candidate will leverage over 15 years of CX experience, strong communication skills, and a focus on strategic product execution to unify user experiences. This role is pivotal for enhancing customer engagement through innovative solutions in a rapidly evolving tech environment.
Senior Director, AI-Driven CX Products in London employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creativity in driving AI-powered customer experience initiatives. Located in a dynamic tech hub, we offer competitive benefits and the chance to make a meaningful impact in transforming user experiences across diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, AI-Driven CX Products in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Genesys!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Genesys would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Genesys through your school's career services!
We think you need these skills to ace Senior Director, AI-Driven CX Products in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Director, AI-Driven CX Products, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Director, AI-Driven CX Products position at Genesys. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Genesys
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
