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- Tasks: Lead AI initiatives and create innovative customer experiences with cutting-edge technology.
- Company: Join Genesys, a global leader in AI-powered customer experience solutions.
- Benefits: Enjoy competitive pay, great perks, and the freedom to make an impact.
- Why this job: Be at the forefront of AI innovation and transform customer experiences worldwide.
- Qualifications: 12+ years in AI and sales, with strong communication and leadership skills.
- Other info: Collaborative culture focused on empathy and bold thinking for growth.
The predicted salary is between 72000 - 108000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you have a passion for creating amazing customer experiences using the latest AI-powered software capabilities? As a Senior Director, AI & Experience Orchestration Sales focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions like Genesys Agentic AI to core account teams and our clients. This is a critical focus area for clients of all industries and sizes, and it is a strategic growth area for Genesys. We are looking for individuals with subject matter expertise in AI-powered customer experience, a proven track record of overachievement, and a strong drive to win.
Key Job Responsibilities (what we do):- Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders.
- Partner with core account executives (AEs) and sales leadership on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets.
- Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.).
- Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling).
- Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio.
- Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots.
- Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.).
- Take a lead to identify Priorities and Use Cases to develop AI opportunities.
- Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients. Their goals are our goals, and we connect regularly through authentic conversations.
- Fly in formation: We are team players in everything we do. As specialists, we work with and through our assigned AEs, managers, and other colleagues (e.g., Customer Success and Professional Services) to deliver results.
- Go big: We are experts in AI and change agents within Genesys. Where appropriate and with empathy, we challenge colleagues, clients, and ourselves to think and act boldly to deliver greater innovation and outcomes for all parties.
- A strong SME in AI and Pre Sales with excellent written and oral skills.
- Experience in sales overlay or subject matter expert roles.
- 12+ years of relevant professional experience in Software / Cloud / AI.
- Proven expertise in AI-powered customer experience with an AI-First mindset.
- Demonstrated ability to lead through influence as well as direct authority, partnering with colleagues to drive outcomes collaboratively.
- Strong coordination skills on developing and running AI PoC's.
- Demonstrated ability to create effective territory and account strategies / plans.
- Strong critical thinking and communication skills.
- Effective presentation skills (ability to serve as a compelling subject matter expert).
- Ability to prioritise as well as manage multiple work streams at once (many in-flight opportunities across multiple sales teams).
- Hands-on experience selling leading AI solutions within the customer experience / contact center market.
Senior Director, AI in London employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, AI in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and customer experience space. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Senior Director role at Genesys.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past successes in AI-powered customer experiences during interviews. Bring real examples to the table that demonstrate how you've driven results and innovation in previous roles.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors who understand the AI landscape. This will help you refine your answers and boost your confidence when discussing your vision for the future of customer experience at Genesys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Genesys team and contributing to our mission of creating amazing customer experiences.
We think you need these skills to ace Senior Director, AI in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and customer experience shine through. We want to see how your passion aligns with our mission at Genesys to create amazing experiences using cutting-edge technology.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in AI and sales. We love seeing how your unique skills can contribute to our team, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role. Avoid jargon unless it’s necessary to demonstrate your expertise.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Genesys
✨Know Your AI Inside Out
As a Senior Director in AI, you need to be the go-to expert. Brush up on the latest trends and innovations in AI-powered customer experience. Be ready to discuss how these can be applied to real-world scenarios, especially in relation to Genesys' offerings.
✨Showcase Your Collaborative Spirit
Genesys values teamwork, so highlight your experience working with cross-functional teams. Prepare examples of how you've partnered with sales, marketing, or product teams to drive successful outcomes. This will demonstrate that you can 'fly in formation' with others.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or develop AI use cases. Think about how you would approach these situations and be ready to articulate your thought process clearly. This shows your critical thinking skills and ability to manage multiple work streams.
✨Emphasise Empathy in Your Approach
Genesys places a strong emphasis on empathy. Be prepared to discuss how you’ve used empathy in your previous roles to connect with clients and colleagues. Share stories that illustrate your ability to understand and address the needs of others, which is crucial for creating amazing customer experiences.