At a Glance
- Tasks: Engage with customers and manage inbound leads to drive sales opportunities.
- Company: Join Genesys, a global leader in AI-driven customer experience technology.
- Benefits: Competitive salary, comprehensive training, and clear career progression.
- Other info: Great opportunity for growth within a world-class sales organisation.
- Why this job: Kickstart your tech sales career in a supportive and collaborative environment.
- Qualifications: No prior experience required; just bring your enthusiasm and communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking an enthusiastic and customer-focused Junior Business Development Representative (Inbound Response) to join our UKI Sales Development team. This is an entry-level role designed for individuals looking to begin their career in technology sales. The Junior BDR will be responsible for managing and qualifying inbound leads, engaging prospective customers, and identifying opportunities for the sales team.
Unlike traditional BDR roles, this position is primarily reactive rather than outbound-focused, concentrating on responding to inbound enquiries, marketing-generated leads, event follow-up activities, and customer interest generated through Genesys campaigns. This role provides an excellent foundation for building a successful career within Sales Development, with clear progression opportunities into BDR, Senior BDR, and Account Executive positions.
Key Responsibilities- Respond promptly to inbound enquiries from prospective customers across the UKI region
- Qualify inbound leads to determine business fit, buying interest, and opportunity potential
- Engage with prospects via phone, email, and digital channels to understand their business needs
- Schedule discovery meetings and hand over qualified opportunities to Account Executives
- Follow up on leads generated through marketing campaigns, webinars, events, and digital programs
- Maintain accurate prospect and activity records within Salesforce
- Work closely with Marketing and Sales teams to ensure a seamless lead management process
- Develop a foundational understanding of Genesys solutions and customer use cases
- Meet and exceed KPIs related to lead response times, meetings booked, and opportunity creation
- 0–2 years of professional experience in sales, customer service, business development, retail, hospitality, or a customer-facing role
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn and develop within a sales environment
- Strong organizational and time-management skills
- Comfortable engaging with customers over phone, email, and virtual meetings
- Ability to work collaboratively within a team environment
- Familiarity with CRM systems such as Salesforce is advantageous but not required
- Degree educated or equivalent professional experience preferred
- An individual eager to start a career in technology sales
- Strong listening and communication skills
- A customer-first mindset
- Curiosity, coachability, and a willingness to learn
- Professionalism, resilience, and a positive attitude
- Someone who enjoys working in a fast-paced, collaborative environment
- Join a global leader in AI-driven customer experience technology
- Comprehensive onboarding and training program
- Structured career development and progression opportunities
- Competitive compensation and benefits
- Supportive and collaborative team culture
- Opportunity to build a long-term career within a world-class sales organization
If a Genesys employee referred you, please use the link they sent you to apply.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Junior Business Development Representative (Inbound Response) in London employer: Genesys
Genesys is an exceptional employer that fosters a supportive and collaborative team culture, making it an ideal place for individuals eager to kickstart their careers in technology sales. With comprehensive onboarding, structured career development opportunities, and the chance to make a significant impact within a global leader in AI-driven customer experience technology, employees can thrive in a fast-paced environment while enjoying competitive compensation and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Business Development Representative (Inbound Response) in London
✨Tip Number 1
Get to know Genesys and its solutions inside out! Understanding the products will help you engage with prospects more effectively. Plus, it shows your genuine interest in the company during conversations.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and engaging is key. Try role-playing with a friend or using online resources to sharpen your pitch.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After initial contact, make sure to check in with leads. It shows you're proactive and genuinely interested in helping them find the right solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at Genesys.
We think you need these skills to ace Junior Business Development Representative (Inbound Response) in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology sales shine through! We want to see that you're excited about the role and eager to learn. A positive attitude can really make you stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Junior BDR role. We love seeing how your background fits into our customer-first mindset and collaborative culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Genesys and its products. Familiarise yourself with the AI-powered Experience Orchestration platform and how it benefits customer experiences. This will show your enthusiasm and help you engage in meaningful conversations.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This role is all about understanding customer needs, so demonstrating your active listening skills will be crucial. Nod, ask clarifying questions, and summarise what you've heard to show you're engaged.
✨Show Your Customer-First Mindset
Be prepared to discuss how you would approach customer interactions. Share examples from your past experiences where you prioritised customer satisfaction. This will highlight your alignment with Genesys's values and your readiness for a customer-focused role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or growth opportunities. This not only shows your interest in the position but also helps you determine if Genesys is the right fit for you.
