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- Tasks: Lead a dynamic team to drive sales success and deliver innovative customer solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive salary, flexible work options, and a culture of empowerment.
- Why this job: Make a real impact by shaping the future of customer experiences with cutting-edge AI technology.
- Qualifications: 10+ years in Solutions Consulting or Technical Sales; strong leadership and communication skills required.
- Other info: Be part of a collaborative environment that values innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
Locations: United Kingdom
Time type: Full time
Posted on: Posted Today
Job requisition id: JR109227
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What You’ll Do
- Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
- Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
- Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
- Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
- Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
- Promote continuous improvement, optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
- Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
- Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
- Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
Qualifications
- Bachelor's degree in a relevant technical field; advanced degree preferred.
- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
- Proven ability to build and manage high-performing teams.
- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
- Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
- Strategic thinker with strong problem-solving and innovation mindset.
- Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
- Results-oriented, with a focus on measurable impact and performance improvement.
- Proficient in relevant enterprise software and tools.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Director Solution Consulting UK & I in London employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Solution Consulting UK & I in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer experience. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or solved problems in previous roles. This not only showcases your experience but also demonstrates your ability to communicate effectively.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Director Solution Consulting UK & I in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director Solution Consulting role. Highlight your experience in leading teams and driving sales success, as well as your understanding of AI and customer experience.
Showcase Your Leadership Skills: We want to see how you've inspired and coached teams in the past. Share specific examples of how you've fostered a culture of excellence and continuous learning in your previous roles.
Be Data-Driven: Since this role involves monitoring key performance metrics, include any relevant data or results from your past experiences. Show us how your strategic thinking has led to measurable impacts in your previous positions.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at Genesys
✨Know Your Stuff
Make sure you have a solid understanding of Genesys Cloud and its AI-powered features. Brush up on the latest trends in customer experience and CCaaS, as well as how they relate to the role of Director of Solutions Consulting. This will help you speak confidently about how you can lead a team to deliver exceptional value.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about specific situations where you inspired your team or drove significant results. Be ready to discuss your coaching style and how you foster a culture of excellence and continuous learning.
✨Align with Business Objectives
Understand the company's growth objectives and be prepared to discuss how you would partner with Sales and regional leadership to execute go-to-market strategies. Show that you can think strategically and align your team's efforts with the broader business goals.
✨Engage with Data-Driven Insights
Since the role involves monitoring key performance metrics, come prepared with examples of how you've used data to drive decision-making in previous roles. Discuss how you can leverage insights to enhance team efficiency and impact, demonstrating your analytical mindset.
