At a Glance
- Tasks: Lead the evolution of AI-driven outbound engagement across voice and digital channels.
- Company: Join Genesys, a leader in enterprise software and AI solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for global impact.
- Other info: Be part of a dynamic team driving innovation on a global scale.
- Why this job: Shape the future of customer engagement with cutting-edge AI technology.
- Qualifications: Extensive leadership experience in enterprise software and AI orchestration.
The predicted salary is between 135000 - 165000 £ per year.
Genesys is seeking a strategic Director of Outbound Engagement to lead the evolution of outbound capabilities across voice and digital channels. You will define the product strategy, drive AI-powered engagement, and expand solutions into sales, marketing, and proactive care at a global scale.
The role requires extensive leadership experience in enterprise software, AI, and orchestration, with a track record of delivering cloud-native platforms and working with executive stakeholders across large organisations.
Director, AI-Driven Outbound Engagement in London employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer, offering a flexible-first culture that empowers our nearly 7,000 global employees to thrive in their roles. With a strong focus on professional growth through mentorship and leadership development, we provide unique benefits such as paid volunteer time and well-being resources, ensuring our team members can recharge and give back. Recognised as a Great Place to Work in 17 countries, we foster an inclusive environment where 94% of our employees take pride in being part of the Genesys family.
