At a Glance
- Tasks: Lead the strategy for scaling multilingual digital experiences across various channels.
- Company: Join Genesys, a leader in AI-powered customer experience solutions.
- Benefits: Enjoy flexible working, paid volunteer time, and professional development opportunities.
- Other info: Be part of a globally recognised workplace with excellent growth potential.
- Why this job: Make a real impact by enhancing global customer experiences through localisation.
- Qualifications: 4+ years in digital localisation and strong project management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
About the Role
Genesys is seeking a Digital Localization Manager to lead the strategy, operations, and continuous improvement of localization across our global digital ecosystem. This role is responsible for scaling multilingual experiences across digital channels and content types, including websites, landing pages, campaigns, emails, digital assets, resource centers, webinars, videos, and other customer-facing content. Working closely with Digital Experience, Content, Product Marketing, Brand, Marketing Operations, Regional Marketing, and external localization partners, you will develop scalable localization processes, optimize translation technologies, and ensure high-quality, culturally relevant experiences for global audiences. This role combines localization expertise, operational excellence, and cross-functional leadership to improve the efficiency, quality, and impact of Genesys' global content programs.
Key Responsibilities
- Localization Strategy & Governance: Develop and evolve the global digital localization strategy, standards, and governance processes to support consistent and scalable multilingual experiences across digital channels and markets.
- Translation & Workflow Management: Manage end-to-end localization workflows across websites, campaigns, emails, digital assets, product marketing content, and other customer-facing experiences, ensuring timely delivery and high-quality execution.
- Vendor & Stakeholder Management: Build strong partnerships with translation vendors, regional marketing teams, content owners, and subject matter experts to prioritize work, improve quality, and drive operational efficiency.
- Technology & Automation: Serve as the business owner for localization technologies, translation management systems, connectors, and automation platforms. Partner with Digital Experience, Web Operations, and Marketing Technology teams to optimize workflows and integrations across CMS, DAM, and marketing systems.
- Quality Assurance & Optimization: Establish quality standards, review processes, and localization best practices to ensure translations are accurate, culturally relevant, on-brand, and aligned with regional market needs.
- Program Analysis & Reporting: Develop reporting and dashboards to measure localization quality, cost, efficiency, timelines, adoption, and business impact. Use data-driven insights to identify opportunities for optimization and continuous improvement.
- Localization Program Development: Evaluate content, channels, languages, and customer journeys to develop scalable localization and content tiering strategies that maximize impact while balancing quality, speed, and cost.
- Cross-Functional Collaboration: Partner with teams across Marketing, Digital Experience, Product Marketing, Brand, Customer Success, and Regional Marketing to support global content initiatives and localization best practices.
Required Qualifications
- 4+ years of experience in digital localization, web translation management, global content operations, or a related field.
- Experience managing localization programs for enterprise organizations with multiple languages, regions, and digital channels.
- Strong understanding of localization, internationalization, transcreation, and multilingual content best practices.
- Experience working with content management systems (CMS), translation management systems (TMS), digital asset management (DAM) platforms, and marketing technologies.
- Experience managing localization vendors, budgets, timelines, and multiple concurrent projects.
- Strong analytical skills with experience using reporting, analytics, and dashboarding tools to measure program performance and identify opportunities.
- Excellent communication, stakeholder management, and cross-functional collaboration skills.
- Highly organized with strong attention to detail and project management capabilities.
- Ability to influence stakeholders and drive process improvements across a global, matrixed organization.
Preferred Qualifications
- Experience supporting B2B SaaS, technology, or enterprise software organizations.
- Experience with AI-assisted translation, machine translation, and localization automation technologies.
- Experience working with WordPress, Adobe Experience Manager (AEM), or other enterprise CMS platforms.
- Familiarity with multilingual SEO and international digital experience best practices.
- Proficiency in one or more languages in addition to English.
- Experience working with globally distributed teams and regional marketing organizations.
- Experience managing localization for a broad range of digital content types, including websites, campaigns, videos, webinars, and marketing assets.
Working at Genesys
- AI at enterprise scale: Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture: Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era: Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back: Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally: Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply
After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Digital Localization Manager in London employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer, offering a flexible-first culture that empowers our nearly 7,000 global employees to thrive in their roles. With a strong focus on professional growth through mentorship and leadership development, we provide unique benefits such as paid volunteer time and well-being resources, ensuring our team members can recharge and give back. Recognised as a Great Place to Work in 17 countries, we foster an inclusive environment where 94% of our employees take pride in being part of the Genesys family.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Localization Manager in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Genesys and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Genesys are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Genesys on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Genesys. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Digital Localization Manager in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Genesys. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Genesys:Show us that you’ve done your homework! In your application, briefly mention what you admire about Genesys’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Genesys
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Genesys will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Genesys, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
