At a Glance
- Tasks: Generate sales pipeline and engage with enterprise customers across the UK & Ireland.
- Company: Join Genesys, a global leader in AI-driven customer experience technology.
- Benefits: Competitive pay, performance incentives, and clear career progression opportunities.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Make an impact in a collaborative team while building your career in SaaS sales.
- Qualifications: 2-3 years in sales or BDR roles, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Department: Sales Development – EMEA
Reports to: BDR Manager – EMEA
Role Overview
We are seeking a commercially focused and driven Business Development Representative (BDR) to support pipeline growth across the UK & Ireland (UKI) region. This role is responsible for generating pipeline through a mix of inbound and outbound activities, engaging enterprise and mid-market accounts, and working closely with Account Executives and cross-functional teams to support revenue growth.
We are looking for a mature and motivated sales professional with 2–3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is ready to build a long-term career in enterprise SaaS sales. Candidates should be based within reasonable proximity to London and able to attend the office as needed for collaboration, team sessions, and in-person engagement.
Key Responsibilities
- Generate pipeline across the UKI region through a combination of outbound prospecting and inbound lead follow-up
- Identify, research, and engage prospective customers across enterprise and mid-market accounts
- Qualify marketing-generated leads into high-quality sales opportunities
- Partner with Account Executives to support account research, outreach strategies, and territory development
- Collaborate with Marketing on campaigns, events, and follow-up execution
- Work cross-functionally with Sales, Customer Success, and Channel teams to identify new opportunities
- Communicate the value of Genesys' cloud and CX solutions aligned to customer needs and business challenges
- Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce
- Meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion
Skills & Qualifications
- 2–3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, or technology environments
- Demonstrated ability to generate pipeline through outbound prospecting
- Strong communication skills with the ability to engage confidently with stakeholders
- Mature, professional, and commercially aware mindset
- Highly organized with strong time-management and prioritization skills
- Experience using Salesforce, LinkedIn Sales Navigator, or similar tools preferred
- Collaborative approach with the ability to work across multiple teams
- Based within commuting distance of London and able to attend the office when required
Join a global leader in AI-driven customer experience technology. Build your career within a high-performing UKI sales organization. Competitive compensation with performance-based incentives. Clear progression opportunities into Senior BDR and Account Executive roles. Collaborative, inclusive, and results-driven team environment.
Business Development Representative in London employer: Genesys
At Genesys, we pride ourselves on being an exceptional employer, offering a flexible-first culture that empowers our nearly 7,000 global employees to thrive in their roles. With a strong focus on professional growth through mentorship and leadership development, we provide unique benefits such as paid volunteer time and well-being resources, ensuring our team members can recharge and give back. Recognised as a Great Place to Work in 17 countries, we foster an inclusive environment where 94% of our employees take pride in being part of the Genesys family.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Representative in London
✨Tip Number 1
Get to know Genesys inside out! Familiarise yourself with their products and values. This will help you engage confidently with stakeholders and show that you're genuinely interested in the company.
✨Tip Number 2
Network like a pro! Use LinkedIn to connect with current employees and join relevant groups. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to communicate how your skills align with the role of a Business Development Representative. Tailor your approach to highlight your experience in generating pipeline and engaging customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Genesys team!
We think you need these skills to ace Business Development Representative in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Representative role. Highlight your experience in generating pipeline and engaging stakeholders, as these are key aspects of the job.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for customer experience and sales. Share specific examples of how you've successfully contributed to pipeline growth in previous roles.
Showcase Your Skills:Don’t forget to mention your familiarity with tools like Salesforce and LinkedIn Sales Navigator. These skills are essential for the role and will help us see you as a strong candidate.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Before the interview, dive deep into Genesys and its products. Understand the AI-powered Experience Orchestration platform and how it benefits customers. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous experience in generating pipeline and engaging stakeholders. Use specific examples from your past roles to illustrate your success in outbound prospecting and converting leads into opportunities. This will highlight your suitability for the Business Development Representative position.
✨Be Ready to Collaborate
Genesys values collaboration across teams. Be prepared to discuss how you've worked with marketing, sales, or customer success teams in the past. Share examples of how you contributed to joint efforts and how you can bring that collaborative spirit to the new role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use (like Salesforce), or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
