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- Tasks: Lead strategic enterprise sales and drive AI-powered customer experience solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive pay, flexible working, and career growth opportunities.
- Why this job: Make a real impact in redefining customer engagement with cutting-edge AI technology.
- Qualifications: 8-10 years of experience in enterprise SaaS sales and strong negotiation skills.
- Other info: Be part of a diverse team that values collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you want to be part of a global, market-shaping company that is redefining how organisations engage with their customers through AI, digital innovation, and experience orchestration? Do you thrive in high-stakes, complex enterprise sales environments? Are you motivated by owning large, strategic accounts? If so, we would love to meet you.
At Genesys, we empower organisations to deliver personalised, predictive, AI-driven experiences at scale. We are widely recognised as the leader in customer experience (CX) and contact centre technology. We're building a diverse and inclusive sales organisation where ambitious professionals can grow, thrive, and make a meaningful impact. We are looking for exceptional senior sales leaders who are passionate about helping enterprise customers unlock the value of AI, cloud, and experience orchestration.
Bring your ambition, curiosity, and drive—and together we'll redefine what exceptional experience looks like.
As an Account Director, you will play a strategic leadership role within the UK enterprise sales organisation. You will own and grow a portfolio of large, complex enterprise opportunities, acting as a trusted advisor to senior executives while driving significant new-logo and expansion revenue.
You will lead end-to-end sales strategy for your accounts—from executive discovery through deal execution and long-term value realisation—championing Genesys' AI-powered cloud platform, including predictive AI, conversational AI, and our industry-leading Experience Orchestration capabilities. This role operates with a high degree of autonomy and influence, working closely with Sales Leadership, Solution Consulting, Customer Success, and the wider GTM ecosystem to deliver sustainable growth.
Key Responsibilities
- Own and drive large, strategic enterprise opportunities with complex buying groups.
- Shape multi-year account strategies aligned to customer transformation priorities.
- Lead high-value new-logo pursuits and expansion opportunities.
Executive Engagement & Value Creation
- Engage C-suite and senior stakeholders with a compelling, outcome-focused AI transformation narrative.
- Translate customer challenges into clear, value-led business cases with measurable ROI.
Elite Deal Leadership
- Lead complex SaaS sales cycles using MEDDPICC, ensuring rigour, predictability, and high-quality execution.
- Navigate multi-stakeholder environments, building champions and executive sponsorship.
Trusted Advisor & Thought Leader
- Act as a strategic partner to customers, providing insight into industry trends, AI adoption, and experience transformation.
- Influence customer strategy beyond the immediate deal, positioning Genesys as a long-term partner.
Leadership Through Collaboration
- Orchestrate cross-functional teams (SDRs, Solution Consultants, Marketing, Customer Success) around account strategy.
- Serve as a role model within the sales organisation, embodying One Genesys values and best practices.
Minimum Requirements
- Proven, consistent track record selling enterprise SaaS or Cloud/Digital solutions.
- 8–10+ years of experience leading and closing high-value, complex enterprise deals.
- Strong command of MEDDPICC and disciplined enterprise sales execution.
- Exceptional executive presence, business acumen, and negotiation skills.
- Evidence of sustained overachievement and ownership of large, strategic accounts.
- Experience operating with autonomy and influencing outcomes at a senior level.
- Lead in one of the fastest-growing AI and CX markets.
- Sell a platform that genuinely transforms how organisations engage with customers and employees.
- Work in a high-trust, coaching-led environment with strong leadership support.
- Competitive compensation, benefits, and long-term career growth opportunities.
- Flexible working and a culture that values inclusion, ambition, and impact.
If a Genesys employee referred you, please use the link they sent you to apply.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Account Director in London employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Genesys employees on LinkedIn. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Prepare for those interviews by researching Genesys inside out. Understand their AI-powered platform and how it transforms customer experiences. When you can speak their language and show genuine interest, you’ll stand out as a candidate who gets it.
✨Tip Number 3
Practice your pitch! You’ll want to articulate your experience in enterprise sales clearly and confidently. Use examples that highlight your success in complex deals and how you’ve driven value for clients. Remember, storytelling is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone at Genesys, ask them for a referral. It can give you a leg up in the process!
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in enterprise SaaS sales and how it aligns with Genesys' mission of delivering AI-driven customer experiences.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you've driven growth and engagement in previous roles, especially in complex sales environments.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to see how you can bring your unique perspective to our diverse team at Genesys.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows your enthusiasm for joining the Genesys team!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Before the interview, dive deep into Genesys' AI-powered platform and its features. Understand how it transforms customer experiences and be ready to discuss specific examples of how you can leverage this in your role as an Account Director.
✨Master the MEDDPICC
Since this role requires a strong command of the MEDDPICC sales methodology, make sure you can articulate how you've successfully applied it in past deals. Prepare to share stories that highlight your ability to navigate complex sales cycles and engage with C-suite executives.
✨Showcase Your Strategic Thinking
Be prepared to discuss how you would shape multi-year account strategies aligned with customer transformation priorities. Think about potential challenges and how you would address them, demonstrating your ability to act as a trusted advisor.
✨Emphasise Collaboration
Genesys values collaboration, so come ready to talk about how you've orchestrated cross-functional teams in previous roles. Share examples of how you've worked with different departments to drive success and create value for clients.
