At a Glance
- Tasks: Engage with customers and qualify inbound leads to drive sales opportunities.
- Company: Join Genesys, a global leader in AI-driven customer experience technology.
- Benefits: Competitive salary, comprehensive training, and clear career progression.
- Other info: Great opportunity for growth within a dynamic team.
- Why this job: Kickstart your tech sales career in a supportive and collaborative environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview
We are seeking an enthusiastic and customer-focused Junior Business Development Representative (Inbound Response) to join our UKI Sales Development team. This is an entry-level role designed for individuals looking to begin their career in technology sales. The Junior BDR will be responsible for managing and qualifying inbound leads, engaging prospective customers, and identifying opportunities for the sales team.
Unlike traditional BDR roles, this position is primarily reactive rather than outbound-focused, concentrating on responding to inbound enquiries, marketing-generated leads, event follow-up activities, and customer interest generated through Genesys campaigns. This role provides an excellent foundation for building a successful career within Sales Development, with clear progression opportunities into BDR, Senior BDR, and Account Executive positions.
Key Responsibilities
- Respond promptly to inbound enquiries from prospective customers across the UKI region
- Qualify inbound leads to determine business fit, buying interest, and opportunity potential
- Engage with prospects via phone, email, and digital channels to understand their business needs
- Schedule discovery meetings and hand over qualified opportunities to Account Executives
- Follow up on leads generated through marketing campaigns, webinars, events, and digital programs
- Maintain accurate prospect and activity records within Salesforce
- Work closely with Marketing and Sales teams to ensure a seamless lead management process
- Develop a foundational understanding of Genesys solutions and customer use cases
- Meet and exceed KPIs related to lead response times, meetings booked, and opportunity creation
Skills & Qualifications
- 0–2 years of professional experience in sales, customer service, business development, retail, hospitality, or a customer-facing role
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn and develop within a sales environment
- Strong organizational and time-management skills
- Comfortable engaging with customers over phone, email, and virtual meetings
- Ability to work collaboratively within a team environment
- Familiarity with CRM systems such as Salesforce is advantageous but not required
- Degree educated or equivalent professional experience preferred
What We're Looking For
- An individual eager to start a career in technology sales
- Strong listening and communication skills
- A customer-first mindset
- Curiosity, coachability, and a willingness to learn
- Professionalism, resilience, and a positive attitude
- Someone who enjoys working in a fast-paced, collaborative environment
Why Join Genesys?
- Join a global leader in AI-driven customer experience technology
- Comprehensive onboarding and training program
- Structured career development and progression opportunities
- Competitive compensation and benefits
- Supportive and collaborative team culture
- Opportunity to build a long-term career within a world-class sales organization
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Junior Business Development Representative (Inbound Response) employer: Genesys
Genesys is an exceptional employer that fosters a supportive and collaborative team culture, making it an ideal place for individuals eager to kickstart their careers in technology sales. With comprehensive onboarding, structured career development opportunities, and a focus on employee empowerment, you will have the chance to make a significant impact while enjoying competitive compensation and benefits in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Business Development Representative (Inbound Response)
✨Tip Number 1
Get to know the company inside out! Research Genesys, their products, and their culture. This will help you tailor your conversations and show genuine interest when you engage with them.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in a virtual meeting, being able to clearly communicate your thoughts and ideas is key. Role-play with a friend or use a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, attend industry events, or join relevant online groups. Building relationships can give you insider tips and even referrals that could land you an interview.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a call or a meeting, send a thank-you email. It shows professionalism and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Junior Business Development Representative (Inbound Response)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Junior Business Development Representative role. Highlight any relevant experience in sales or customer service, and show us how your skills align with what we're looking for!
Show Your Enthusiasm:We love candidates who are genuinely excited about starting a career in technology sales. Let your passion shine through in your application – tell us why you want to join Genesys and what excites you about this role!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genesys
✨Know Your Product
Before the interview, take some time to understand Genesys and its solutions. Familiarise yourself with their AI-powered Experience Orchestration platform and how it benefits customers. This knowledge will help you engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide relevant answers but also show that you value the interviewer's input. Remember, this role is about understanding customer needs, so showcasing your listening skills is key.
✨Prepare for Common Questions
Anticipate questions related to your experience in customer service or sales, even if it's limited. Think of examples that highlight your communication skills, teamwork, and problem-solving abilities. Being prepared will boost your confidence and help you articulate your thoughts clearly.
✨Show Enthusiasm and Curiosity
Express your eagerness to learn and grow within the technology sales field. Ask insightful questions about the team dynamics, training opportunities, and career progression. This will reflect your positive attitude and willingness to contribute to the company's success.
