At a Glance
- Tasks: Lead AI-led customer transformation and drive services growth across the UKI region.
- Company: Genesys empowers over 8,000 organisations globally with its AI-powered Experience Orchestration platform.
- Benefits: Enjoy hybrid working and the independence to make a significant impact within the company.
- Other info: Candidates should be within approximately 2 hours travel time to London.
- Why this job: Join a senior leadership role focused on AI transformation in a dynamic tech environment.
- Qualifications: Requires 10+ years in enterprise SaaS or Professional Services with strong commercial acumen.
The predicted salary is between 80000 - 100000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview
The Head of Services Engagement leads the Professional Services commercial engagement function across the UKI region, with a strategic focus on AI-led customer transformation. This role is responsible for driving services growth, commercial governance, and customer outcomes by positioning AI capabilities at the centre of the services proposition. You will partner closely with Sales, Customer Success, Delivery, Product, and Solution Consulting to shape complex enterprise opportunities, develop scalable engagement models, and ensure AI solutions deliver measurable business value. This is a senior quota-carrying leadership role with accountability for regional services bookings, AI services growth, profitability, forecasting, and executive customer engagement.
Key Responsibilities
- AI and Services Strategy
- Lead the evolution of the UKI services engagement strategy toward AI-led transformation services.
- Position AI capabilities as a core component of customer transformation roadmaps.
- Drive development of scalable AI services offerings, adoption programmes, and innovation engagements.
- Identify market opportunities and influence regional go-to-market strategy.
- Customer and Commercial Leadership
- Build executive-level customer relationships and act as a trusted transformation advisor.
- Own regional services bookings, AI services growth, profitability, forecast accuracy, and backlog health.
- Lead complex enterprise pursuits, commercial negotiations, and strategic renewals.
- Partner with Sales and Customer Success leadership to drive adoption, retention, and expansion.
- Governance and Operational Excellence
- Establish governance standards across Statements of Work, estimation, change control, and commercial engagement processes.
- Ensure services engagements align customer outcomes, delivery scalability, and commercial performance.
- Drive forecasting discipline, operational rigor, and risk management.
- Organisational Leadership
- Lead and develop the UKI Services Engagement capability.
- Coach and mentor team members across commercial leadership, executive engagement, and AI positioning.
- Drive cross-functional alignment across Customer Success, Delivery, Product, Finance, and Sales.
Success Measures
- Regional services bookings attainment
- AI services growth and adoption
- Services profitability and margin performance
- Forecast accuracy and backlog health
- Strategic account growth and renewals
- Customer satisfaction and executive engagement
- Team capability and operational maturity
What You Bring
- 10+ years of experience in enterprise SaaS, Professional Services, consulting, or customer transformation leadership.
- Strong preference for Genesys experience or expertise in enterprise CX, AI, or adjacent cloud platforms.
- Proven success leading complex commercial engagements and transformation programmes.
- Experience driving AI-led customer transformation and innovation initiatives.
- Strong executive presence and ability to influence senior stakeholders.
- Strong commercial and financial acumen, including forecasting, profitability, and governance.
- Experience operating within matrixed organisations and leading cross-functional collaboration.
- Excellent communication and presentation skills.
- Ability to obtain Security Check (SC) NSV clearance if required.
- Right to work in the UK.
- Candidates should have easy access to London and be within approximately 2 hours travel time.
Education
- Bachelor’s degree required. MBA, Master’s degree, or equivalent leadership experience preferred.
Nice to Have
- Experience with AI-enabled CX transformation programmes.
- Knowledge of conversational AI, automation, analytics, or workforce engagement solutions.
- Experience positioning or selling Managed Services offerings within enterprise SaaS or CX environments.
- Enterprise delivery or programme leadership experience.
- Working knowledge of Salesforce (SFDC), financial modelling, and executive presentations.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Head of Professional Services Sales UKI in England employer: Genesys
Genesys is located in England and offers a hybrid work model. The company values empathy and collaboration, employing over 6,000 people globally. Employees enjoy benefits similar to larger tech firms while having the opportunity to make impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Professional Services Sales UKI in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Professional Services Sales UKI at Genesys!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Genesys or be willing to refer you for that Head of Professional Services Sales UKI position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Genesys who’s on the lookout for their next Head of Professional Services Sales UKI star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Professional Services Sales UKI role at Genesys!
We think you need these skills to ace Head of Professional Services Sales UKI in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Genesys. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Genesys
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Genesys. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
