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- Tasks: Lead a dynamic team to drive sales success and deliver innovative customer solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive salary, flexible work options, and a culture of empowerment.
- Why this job: Make a real impact by shaping the future of customer experiences with cutting-edge AI technology.
- Qualifications: 10+ years in Solutions Consulting or Technical Sales with strong leadership skills.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
What You’ll Do- Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
- Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
- Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
- Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
- Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
- Promote continuous improvement, optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
- Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
- Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
- Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
- Bachelor’s degree in a relevant technical field; advanced degree preferred.
- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
- Proven ability to build and manage high-performing teams.
- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
- Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
- Strategic thinker with strong problem-solving and innovation mindset.
- Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
- Results-oriented, with a focus on measurable impact and performance improvement.
- Proficient in relevant enterprise software and tools.
If a Genesys employee referred you, please use the link they sent you to apply.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Director Solution Consulting UK & I employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Solution Consulting UK & I
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. A personal introduction can make all the difference when you're aiming for that Director role.
✨Tip Number 2
Prepare for those interviews by researching Genesys and its culture. Understand their AI-powered solutions and think about how you can contribute to their mission of enhancing customer experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've built high-performing teams and driven results in previous roles. We want to see your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Genesys team.
We think you need these skills to ace Director Solution Consulting UK & I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director Solution Consulting role. Highlight your experience in leading teams and driving sales success, as well as your understanding of AI and customer experience.
Showcase Your Leadership Skills: We want to see how you've inspired and coached teams in the past. Share specific examples of how you've fostered a culture of excellence and continuous learning in your previous roles.
Be Data-Driven: Since this role involves monitoring key performance metrics, include any relevant data or results from your past experiences. Show us how your strategic thinking has led to measurable impacts in your previous positions.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Make sure you have a solid understanding of Genesys' products, especially the AI-powered Experience Orchestration platform. Familiarise yourself with how it enhances customer and employee experiences, as well as the latest trends in CCaaS and digital domains.
✨Showcase Leadership Skills
As a Director, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully built high-performing teams in the past and how you foster a culture of excellence and continuous learning.
✨Master the Art of Storytelling
Since the role involves value-based storytelling, practice articulating complex concepts in a simple, engaging way. Use data-driven insights to back up your points and show how your solutions can address specific business challenges.
✨Build Relationships
Highlight your experience in strengthening relationships with customers and partners. Be ready to discuss how you've acted as a trusted advisor in previous roles and how you plan to represent Genesys as a thought leader in the industry.