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- Tasks: Lead and inspire a high-performing team to drive sales success and deliver exceptional customer experiences.
- Company: Join Genesys, a global leader in AI-powered customer experience solutions.
- Benefits: Enjoy competitive perks, independence, and the chance to make a real impact.
- Why this job: Shape the future of customer experience while collaborating with innovative minds.
- Qualifications: 10+ years in Solutions Consulting or Technical Sales; strong leadership and communication skills required.
- Other info: Be part of a diverse team committed to continuous learning and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
As the Director of Solutions Consulting for UKI, you will play a pivotal role in driving sales success by leading and empowering a high-performing team of Solution Consultants. You will provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across EMEA, you will ensure Genesys continues to deliver exceptional value to our customers and partners.
What You’ll Do
- Lead, coach, and inspire a team of Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession.
- Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth.
- Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling.
- Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities.
- Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences.
- Promote continuous improvement, optimizing processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards.
- Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution.
- Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership.
- Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage.
Qualifications
- Bachelor's degree in a relevant technical field; advanced degree preferred.
- 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles.
- Proven ability to build and manage high-performing teams.
- Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains.
- Exceptional communication and data-driven storytelling skills, able to articulate complex concepts to diverse audiences.
- Strategic thinker with strong problem-solving and innovation mindset.
- Highly collaborative, working effectively across Sales, Customer Success, Product, and Engineering.
- Results-oriented, with a focus on measurable impact and performance improvement.
- Proficient in relevant enterprise software and tools.
Director Solution Consulting UK employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Solution Consulting UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those at Genesys. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Genesys' products and values. Show us how your experience aligns with our mission to create exceptional customer experiences. We love candidates who can speak our language!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or solved complex problems. We want to hear about your impact and how you can bring that to Genesys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone at Genesys, ask them for a referral link – it can really boost your chances!
We think you need these skills to ace Director Solution Consulting UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead a team and drive customer experiences at Genesys.
Tailor Your Experience: Make sure to highlight your relevant experience in Solutions Consulting and leadership roles. We’re looking for someone who can build high-performing teams, so share specific examples of your past successes!
Be Data-Driven: Since we value measurable impact, include any metrics or achievements that demonstrate your results-oriented mindset. Show us how you've used data to drive decisions and improve performance in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Make sure you have a solid understanding of Genesys Cloud and its AI-powered features. Brush up on your knowledge of CCaaS, customer experience, and the latest market trends. This will help you articulate how your expertise aligns with the role and the company's goals.
✨Showcase Leadership Skills
As a Director of Solutions Consulting, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully built high-performing teams in the past, focusing on coaching, collaboration, and driving results.
✨Tailor Your Approach
Understand the specific challenges and priorities of the UKI market. Be ready to discuss how you would design tailored, data-driven solutions for customers. This shows that you can think strategically and align your vision with the company's growth objectives.
✨Engage with Storytelling
Practice your storytelling skills to convey complex concepts clearly. Use data-driven insights to back up your points, making it easier for diverse audiences to grasp your ideas. This will be crucial in demonstrating your consultative engagement style during the interview.