At a Glance
- Tasks: Lead product management for AI-driven customer experience solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to fairness and equality.
- Why this job: Shape the future of customer experience with innovative AI technologies.
- Qualifications: Proven experience in product management and a passion for AI.
The predicted salary is between 43200 - 72000 £ per year.
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Director of Product Management – AI‑Driven CX Experience employer: Genesys
Genesys is an exceptional employer that prioritises innovation and inclusivity, making it a fantastic place for professionals in the AI-driven customer experience sector. With a strong commitment to employee growth, Genesys offers ample opportunities for career advancement and fosters a collaborative work culture that values diverse perspectives. Located in a dynamic environment, employees benefit from cutting-edge technology and a supportive atmosphere that encourages creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Product Management – AI‑Driven CX Experience
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Genesys. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Showcase your passion for AI-driven experiences! When you get the chance to chat with hiring managers, share your thoughts on how AI can transform customer experiences. It’ll show you’re not just another candidate.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with Genesys' mission. We want to see how you can drive customer loyalty and operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Genesys team.
We think you need these skills to ace Director of Product Management – AI‑Driven CX Experience
Some tips for your application 🫡
Show Your Passion for AI-Driven Experiences:When writing your application, let us see your enthusiasm for AI and customer experience. Share specific examples of how you've used AI in your previous roles to enhance customer interactions or improve processes.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Director of Product Management role. Highlight relevant experiences and skills that align with our mission at Genesys to create exceptional customer and employee experiences.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Genesys
✨Know Your AI Inside Out
As a candidate for the Director of Product Management role, it's crucial to have a solid grasp of AI technologies and their applications in customer experience. Brush up on the latest trends in AI-driven CX solutions and be ready to discuss how they can enhance operational efficiency.
✨Showcase Your Leadership Skills
This role requires strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in product management. Highlight how you foster collaboration between human and AI workforces to drive results.
✨Understand Genesys' Mission
Familiarise yourself with Genesys and its commitment to creating exceptional customer and employee experiences. Be prepared to articulate how your vision aligns with their mission and how you can contribute to their goals in the AI-driven landscape.
✨Prepare Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about Genesys' approach to AI and customer experience. This not only shows your interest but also helps you gauge if the company culture and values align with yours.
