At a Glance
- Tasks: Lead a dynamic team driving AI-powered customer experience sales across EMEA.
- Company: Join Genesys, a global leader in AI-driven customer experience solutions.
- Benefits: Enjoy competitive perks, independence, and the chance to make a real impact.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of customer experience with innovative AI technologies.
- Qualifications: 10+ years in enterprise software sales and strong leadership skills required.
The predicted salary is between 90000 - 120000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As Director of Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for driving sales of Genesys’ AI powered customer experience and orchestration capabilities across EMEA. This role is focused on building, coaching, and scaling a high performing AI and Experience Orchestration specialist team that works with and through core Account Executives to influence territory strategies, accelerate deals, and drive AI-led outcomes for customers. At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact, and this role plays a critical part in advancing our Agentic AI vision.
Key Responsibilities- Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers.
- Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities.
- Drive consistent execution of AI focused sales motions that support pipeline and revenue goals.
- Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models.
- Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives.
- Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements.
- Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers.
- Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach.
- Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization.
- Bachelor’s degree or equivalent practical experience.
- 10+ years of experience in enterprise software sales, including AI-related solutions in the customer experience domain.
- 5+ years of people management experience leading specialist overlay / subject matter expert, direct sales, or pre-sales teams.
- Strong understanding of AI powered customer experience, conversational AI, or experience orchestration technologies.
- Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct account or opportunity ownership.
- Demonstrated success supporting enterprise sales teams in driving new logo acquisition and expansion growth.
- Excellent communication, presentation, and executive engagement skills.
- Strong collaboration skills and comfort operating in matrixed sales environments.
- Ability to manage multiple priorities and guide teams through complex, ambiguous sales cycles.
Director, AI & Experience Orchestration Sales employer: Genesys
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make a significant impact within the organisation. With a strong focus on professional growth, employees benefit from extensive training and development opportunities while enjoying competitive perks typical of larger tech companies. Located in a dynamic environment, Genesys encourages innovation and creativity, making it an ideal place for those looking to shape the future of customer experience through AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Director, AI & Experience Orchestration Sales
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Director, AI & Experience Orchestration Sales at Genesys, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Genesys. Tailor your message to explain why you’re drawn to them and how you can contribute as a Director, AI & Experience Orchestration Sales. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Director, AI & Experience Orchestration Sales
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Genesys:When writing your cover letter, make sure to tailor your message specifically for Genesys. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Genesys
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Genesys that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Genesys that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Genesys’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
