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- Tasks: Lead customer experience transformations and drive impactful change for clients.
- Company: A top tech company in the UK with a focus on innovation.
- Benefits: Full-time role with opportunities for strategic influence and collaboration.
- Why this job: Make a real difference in customer experience and digital innovation.
- Qualifications: Strong analytical skills and experience in customer experience and change management.
- Other info: Join a dynamic team and shape the future of customer interactions.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology company in the UK is seeking a Principal CX Advisory Consultant to deliver high-impact consulting services in customer experience transformations. The successful candidate will interface with key client stakeholders, influence CCaaS transformations, and lead workshops to implement process enhancements.
Ideal applicants will possess strong analytical capabilities and experience in customer experience, digital innovation, and change management. This position offers full-time work with opportunities for significant strategic influence in a collaborative environment.
CX Transformation Advisor — AI & Change Leadership employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Transformation Advisor — AI & Change Leadership
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer experience and think about how your skills in CX transformation can add value. We want you to shine!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've influenced change and driven results in previous roles. This will help you stand out as a candidate who can lead workshops and implement process enhancements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CX Transformation Advisor — AI & Change Leadership
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CX Transformation Advisor. Highlight your experience in customer experience, digital innovation, and change management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience transformations and how you can influence CCaaS changes. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills: Since strong analytical capabilities are key for this role, don’t forget to include examples of how you've used data to drive decisions or improvements in past projects. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Genesys
✨Know Your CX Inside Out
Make sure you brush up on the latest trends in customer experience and digital innovation. Familiarise yourself with CCaaS transformations and be ready to discuss how you've influenced similar projects in the past.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical capabilities. Think of specific situations where your insights led to significant improvements in customer experience or process enhancements.
✨Engage with Stakeholders
Since you'll be interfacing with key client stakeholders, practice how you would approach these conversations. Be ready to demonstrate your ability to build relationships and influence decisions effectively.
✨Lead with Confidence
As this role involves leading workshops, think about how you can showcase your leadership style. Prepare to discuss how you facilitate discussions and drive change in a collaborative environment.
