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- Tasks: Generate sales pipeline and engage with enterprise customers across the UK & Ireland.
- Company: Join Genesys, a global leader in AI-driven customer experience technology.
- Benefits: Competitive pay, performance incentives, and clear career progression opportunities.
- Other info: Work in a dynamic environment with opportunities for growth and collaboration.
- Why this job: Make an impact in a collaborative team while building your career in SaaS sales.
- Qualifications: 2-3 years in sales or BDR roles, strong communication skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Department: Sales Development – EMEAReports to: BDR Manager – EMEA
Role Overview
We are seeking a commercially focused and driven Business Development Representative (BDR) to support pipeline growth across the UK & Ireland (UKI) region. This role is responsible for generating pipeline through a mix of inbound and outbound activities, engaging enterprise and mid-market accounts, and working closely with Account Executives and cross-functional teams to support revenue growth.
We are looking for a mature and motivated sales professional with 2–3 years of experience who is confident engaging stakeholders, takes ownership of their pipeline, and is ready to build a long-term career in enterprise SaaS sales. Candidates should be based within reasonable proximity to London and able to attend the office as needed for collaboration, team sessions, and in-person engagement.
Key Responsibilities- Generate pipeline across the UKI region through a combination of outbound prospecting and inbound lead follow-up
- Identify, research, and engage prospective customers across enterprise and mid-market accounts
- Qualify marketing-generated leads into high-quality sales opportunities
- Partner with Account Executives to support account research, outreach strategies, and territory development
- Collaborate with Marketing on campaigns, events, and follow-up execution
- Work cross-functionally with Sales, Customer Success, and Channel teams to identify new opportunities
- Communicate the value of Genesys’ cloud and CX solutions aligned to customer needs and business challenges
- Maintain accurate activity tracking, pipeline updates, and reporting in Salesforce
- Meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion
- 2–3 years of experience in a BDR, SDR, or sales-related role within SaaS, CX, or technology environments
- Demonstrated ability to generate pipeline through outbound prospecting
- Strong communication skills with the ability to engage confidently with stakeholders
- Mature, professional, and commercially aware mindset
- Highly organized with strong time-management and prioritization skills
- Experience using Salesforce, LinkedIn Sales Navigator, or similar tools preferred
- Collaborative approach with the ability to work across multiple teams
- Based within commuting distance of London and able to attend the office when required
Join a global leader in AI-driven customer experience technology. Build your career within a high-performing UKI sales organization. Competitive compensation with performance-based incentives. Clear progression opportunities into Senior BDR and Account Executive roles. Collaborative, inclusive, and results-driven team environment.
Business Development Representative employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Representative
✨Tip Number 1
Get to know Genesys and its products inside out! Understanding the AI-powered Experience Orchestration platform will help you communicate its value effectively during interviews. Plus, it shows you're genuinely interested in what we do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for role-play scenarios in interviews. As a Business Development Representative, you'll need to demonstrate your sales skills. Practising how to engage stakeholders and handle objections can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and summarising why you’d be a great fit can leave a lasting impression. We love seeing enthusiasm!
We think you need these skills to ace Business Development Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Development Representative role. Highlight your experience in generating pipeline and engaging with stakeholders, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how your skills align with Genesys' mission. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, emphasise your 2-3 years of experience in sales or a related field. Mention specific tools like Salesforce or LinkedIn Sales Navigator that you've used to generate leads.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Genesys
✨Know Your Stuff
Before the interview, dive deep into Genesys and its products. Understand the AI-powered Experience Orchestration platform and how it benefits customers. This knowledge will help you engage confidently with interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous experience in generating pipeline and engaging stakeholders. Use specific examples that highlight your outbound prospecting success and how you've turned leads into opportunities. This will show that you're ready to take ownership of your pipeline.
✨Be Collaborative
Genesys values teamwork, so be ready to talk about how you've worked cross-functionally in past roles. Share examples of how you've partnered with marketing or account executives to drive results. This will illustrate your ability to thrive in a collaborative environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the sales department. This not only shows your enthusiasm for the role but also helps you gauge if Genesys is the right fit for you.