At a Glance
- Tasks: Lead a dynamic team to drive business growth across EMEA with innovative strategies.
- Company: Join Genesys, a global leader in customer experience solutions.
- Benefits: Enjoy competitive pay, flexible work options, and career development opportunities.
- Other info: Collaborate with diverse teams and thrive in a multicultural setting.
- Why this job: Make a real impact in a fast-paced environment while shaping the future of customer experience.
- Qualifications: 10+ years in SaaS business development and proven leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a forward-thinking and results-driven business growth leader to join Genesys. As Business Development Director for the Europe, Middle East and Africa region, you will play a strategic role within the Go To Market organisation, leading a high-performing team of business development professionals across multiple countries to generate pipeline and accelerate revenue growth.
Leveraging an Account-Based Engagement approach, from highly targeted 1:1 initiatives to scalable 1:many programs, you will work cross-functionally with sales, marketing and regional leadership to identify new opportunities, deepen customer engagement and support the adoption of AI-powered Experience Orchestration solutions across the market.
As a key member of the regional leadership team, you will build strong and lasting relationships with your regional counterparts in marketing and sales, while reporting directly to the Vice President of EMEA Demand Generation.
The ideal candidate will be entrepreneurial to help continue to build a high growth business.
Key Responsibilities:- Drive pipeline generation and new business opportunities to support ambitious growth and revenue targets across the region.
- Partner closely with Marketing to design, execute and optimise integrated demand generation and account engagement campaigns.
- Collaborate alongside sub-regional Sales Vice Presidents to maximise pipeline creation and conversion, aligning with the Genesys Way of Selling and the account-based engagement methodology.
- Lead and develop a regional team of 35+ Business Development Representatives across key markets in EMEA, fostering collaboration within a multicultural and highly matrixed Go To Market organisation.
- Recruit, coach and inspire a geographically distributed team, creating clear development pathways and long-term career opportunities across Genesys.
- Develop a strong understanding of lead and opportunity management processes, using data-driven insights and analytics to identify trends, improve performance and influence strategic business decisions.
- Bring experience and curiosity around modern Account-Based strategies, including ABM, ABE and ABX, with a passion for building scalable best practices across the organisation.
- Demonstrate strong business and technical acumen, with the ability to position AI-powered cloud and customer experience solutions effectively.
- 10+ years of experience in Enterprise SaaS business development, pipeline generation and/or sales leadership, with a strong track record of exceeding growth targets.
- Experience with Challenger Sales and MEDDPICC methodologies is essential for success in this role.
- Proven leadership qualities and experience across multiple countries and cultures, with the ability to build high-performing, inclusive and results-oriented teams in complex international environments.
- Proven experience leading large-scale teams of 30+ employees, including second-line leadership responsibilities managing both people managers and individual contributors.
- Ability to work flexibly across time zones and collaborate effectively with global stakeholders across EMEA, North America, and APAC.
- Experience managing external partners, vendors, and/or outsourced business development teams within a distributed operating model.
- Strong verbal and written communication skills in English. Additional European languages are considered a plus.
- Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Business Development Director - EMEA employer: Genesys
Genesys is an exceptional employer that fosters a culture of empathy and collaboration, empowering employees to make a significant impact within the organisation. With a strong focus on professional development, including the BDR Academy Program, and a commitment to diversity across its multicultural teams in the EMEA region, Genesys offers a dynamic work environment where innovative ideas thrive. Employees enjoy competitive benefits and the opportunity to lead transformative initiatives in customer experience, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Director - EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn and let them know you're on the hunt for a Business Development Director role. A personal referral can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching Genesys inside out. Understand their AI-powered solutions and how they impact customer experience. This will help you showcase your knowledge and passion during the conversation.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your experience aligns with the role. Focus on your achievements in pipeline generation and team leadership, and be ready to share specific examples that demonstrate your success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Genesys team.
We think you need these skills to ace Business Development Director - EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Development Director role. Highlight your experience in enterprise SaaS and any leadership roles you've had, as this will show us you're a great fit for the position.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use numbers and specific examples to demonstrate how you’ve exceeded growth targets or led successful teams in the past.
Be Authentic:Let your personality shine through in your application. We value empathy and collaboration, so share your passion for customer experience and how you’ve fostered teamwork in previous roles.
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at Genesys
✨Know Your Numbers
As a Business Development Director, you'll need to demonstrate your ability to drive revenue growth. Be prepared to discuss specific metrics from your previous roles, such as pipeline generation and sales targets you've exceeded. This shows you understand the importance of data-driven decision-making.
✨Understand Genesys' Solutions
Familiarise yourself with Genesys Cloud and its AI-powered Experience Orchestration platform. Knowing how these solutions can enhance customer experiences will help you articulate how you can contribute to their mission. Tailor your examples to show how your experience aligns with their offerings.
✨Showcase Leadership Skills
With a focus on leading a diverse team, be ready to share your leadership philosophy and experiences. Discuss how you've built high-performing teams in multicultural environments and how you foster collaboration. Highlight any specific initiatives you've led that resulted in team success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Prepare examples where you've successfully navigated challenges in business development or sales leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
