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- Tasks: Design and prototype innovative AI solutions while collaborating with sales teams.
- Company: Join Genesys, a leader in AI-powered customer experience solutions.
- Benefits: Enjoy competitive perks, independence, and the chance to make a real impact.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be at the forefront of AI technology and shape the future of customer experiences.
- Qualifications: Passion for AI, strong communication skills, and hands-on tech experience required.
The predicted salary is between 70000 - 90000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
The Genesys AI Solution Architect serves as a critical connector between Genesys AI product management and customer-facing teams, enabling the field organization with the expertise, assets, and guidance required to position and deliver Genesys AI solutions — including Agentic Virtual Agents — effectively. In addition, the AI Architect will help drive ACV growth by engaging in sales cycles with strategic technical leadership and differentiated AI expertise. This role requires a blend of deep AI technical acumen, exceptional communication skills, and the ability to translate complex capabilities into clear, actionable business value.
Key Responsibilities:- Leverage expert-level knowledge of Genesys AI capabilities — including predictive AI, Agentic Virtual Agents & Copilot — to articulate and demonstrate product value to customers and prospects.
- Design and rapidly prototype innovative AI use cases, accelerators, and solution patterns that highlight the differentiated value of Genesys AI.
- Support pre-sales activities such as presenting the Genesys AI vision, technical discovery, solution design, product demonstrations, sandbox/trial engagements, AI integration guidance, and value assessments.
- Provide technical feedback and strategic insights to Product Management on AI product design, implementation considerations, and customer-driven enhancements.
- Develop engaging technical assets, deep-dive demonstrations, workshops and other content to support and enable Genesys and partner field teams.
- Influence CIO/CTO-level stakeholders and position Genesys — particularly its AI and Agentic Virtual Agent capabilities — as integral to an organization’s broader IT and transformation strategy.
- Intellectual Curiosity: A genuine passion for rapidly learning and unlearning in a field that evolves on a weekly basis serving as the focal point for technical intelligence, actively tracking the AI landscape (Big Techs, emerging startups, and the Open Source community) to anticipate disruptions and identify business opportunities.
- Hands-on experience with modern AI technologies, including ML, NLU/NLP, LAMs, and advanced prompt engineering techniques.
- Strong ability to create, deliver, and adapt compelling technical demonstrations and presentations that clearly articulate AI integration points and business impact.
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning.
- Expertise in integrating Genesys AI solutions (or other AI solutions) with customer technology ecosystems and the broader Genesys Cloud platform.
- Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
- Strong understanding of AI architecture components—including A2A, MCP, and related platform services—and how they interact with AI and Agentic Virtual Agent capabilities.
- Proven ability to influence CIO/CTO decision-makers.
- Fluency in English and other languages as a plus.
AI Solution Architect EMEA employer: Genesys
Contact Detail:
Genesys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Solution Architect EMEA
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Genesys. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with AI solutions. When you get the chance to chat with hiring managers, let your work speak for itself.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions and scenarios related to AI architecture. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be part of the Genesys community from the get-go, which is always a bonus!
We think you need these skills to ace AI Solution Architect EMEA
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI shine through! Talk about your experiences and how you've kept up with the latest trends in AI. We love seeing candidates who are genuinely curious and eager to learn.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role of AI Solution Architect. Use specific examples from your past work that demonstrate your technical expertise and ability to communicate complex ideas clearly.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it's necessary. Make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Genesys
✨Know Your AI Stuff
Make sure you brush up on your knowledge of Genesys AI capabilities, especially predictive AI and Agentic Virtual Agents. Be ready to discuss how these technologies can create value for customers and enhance their experiences.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, practice explaining complex AI concepts in simple terms. Prepare to demonstrate how you can effectively engage with both technical and non-technical stakeholders.
✨Prepare for Technical Demonstrations
Get ready to present compelling technical demonstrations that highlight the integration points of Genesys AI solutions. Think about how you can adapt your presentations based on the audience's needs and the specific challenges they face.
✨Understand the Business Impact
Be prepared to discuss how AI-driven solutions can optimise processes and improve customer outcomes. Think of examples from your past experiences where you've successfully partnered with sales teams to address customer challenges with AI solutions.